Company Description Moxa Tours is a premier international and domestic tour operator with over 13 years of experience delivering seamless, value-focused holidays. Guided by a philosophy that values human empathy, curiosity, and exceptional hospitality, the company designs travel experiences that connect clients with diverse cultures and destinations. From fixed-departure group tours to places like Vietnam, Thailand, and Bali, to curated domestic holidays and specialized corporate travel management, Moxa Tours covers a wide range of travel needs.

A dedicated team with deep destination expertise meticulously plans each itinerary to ensure smooth journeys and peace of mind. Headquartered in Surat, Gujarat, Moxa Tours invites travelers to explore the world through carefully curated journeys and attentive service.

Role Description The Booking Manager is responsible for overseeing end-to-end travel booking operations for individual and group clients, including flights, hotels, transfers, tours, and related services. This full-time, on-site role based in Surat involves managing reservations, coordinating with suppliers and partners, optimizing itineraries, and ensuring accurate documentation and timely confirmations.

The Booking

Manager will communicate directly with clients to understand their requirements, provide recommendations, handle changes or cancellations, and resolve booking-related issues. The role includes monitoring booking systems, maintaining up-to-date records, tracking payments,



and collaborating with sales and operations teams to deliver smooth, value-driven travel experiences.

The Booking

Manager is expected to uphold Moxa Tours’ standards of hospitality, reliability, and customer care in all day-to-day activities.

Qualifications

- Proficiency in travel booking systems and tools (GDS, online booking platforms, hotel and airline portals).
- Strong customer service and communication skills, with the ability to handle client inquiries, feedback, and issue resolution professionally.
- Solid organizational and time-management abilities to manage multiple bookings, deadlines, and changing itineraries.
- Basic financial and administrative skills for handling quotations, invoices, payment tracking, and booking documentation.
- Attention to detail for verifying dates, names, confirmations, and travel requirements to minimize errors and ensure smooth trips.
- Knowledge of domestic and international travel products, destinations, and visa or regulatory requirements is highly beneficial.
- Previous experience in a travel agency, tour operations, or hospitality environment is preferred.
- Ability to work collaboratively with cross-functional teams and maintain a positive, service-oriented attitude.
- Comfort using standard office software (e.g., email, spreadsheets, word processing) and learning recent booking tools as needed.
- Relevant education in tourism, hospitality, business, or a related field is an advantage.

📌 Booking Manager (Surat)
🏢 Moxa Tours
📍 Surat