- Manage biometric device IN/OUT, audit, trial, repair & firmware records.
- Coordinate device installation, configuration, settings and support.
- Handle calls, dashboard tickets and client queries.
- Coordinate device repairs with ZKTeco, eSSL and clients.
- Coordinate DC, PI & Tax Invoice with Accounts team.
- Manage courier/dispatch and device movement.
- Prepare quotations as required.
- Perform field/out-duty work when required.
- Maintain all device-related files and records.
- Coordinate with Security, Accounts, Vendors and Clients.
- Perform other biometric division tasks as assigned.
Skills: Basic computer/Excel knowledge, positive communication, coordination, follow-up and willingness for field work Qualifications: BCA, BE, MCA, BSc IT,
Experience: 1 to 2 years of experience in Technical Support