Job Overview:

We are seeking a detail-oriented and proactive Sales Back Office Executive to support our commercial team. The ideal candidate must hold a qualification from CIPET and possess a strong technical understanding of plastic materials, processing, and polymers. In this role, you will bridge the gap between technical understanding and administrative execution, ensuring seamless client communication, precise order processing, and rigorous sales follow-ups.

Key Responsibilities:

- Sales Support & Coordination

- Manage day-to-day administrative tasks to support the outdoor sales and technical teams.

- Prepare accurate price quotations, proforma invoices, and sales orders based on client requirements.

- Maintain and update customer databases and sales records in the ERP/CRM system.

- Technical Client Consultation

- Utilize your plastics knowledge to understand customer product requirements (e.g., material grades, masterbatches, polymers, or molded components).

- Answer technical queries from clients regarding material specifications, data sheets, and application feasibility.

- Coordinate with the production or technical team to ensure client specifications are met.

- Rigorous Follow-Up & Order Tracking

- Conduct strong and persistent follow-ups with existing clients regarding pending quotations, order approvals, and payment collections.





- Track order statuses from production to dispatch and proactively update clients on delivery timelines.

- Follow up internally with the logistics and warehouse teams to ensure timely shipments.

- Documentation & Reporting

- Maintain systematic documentation of technical data sheets (TDS), material safety data sheets (MSDS), and quality certificates.

- Generate weekly and monthly sales pipeline, dispatch, and pending order reports for management review.

Required Qualifications and Skills

- Education: Diploma or B.Tech from CIPET (e.g., Plastic Technology, Plastic Mould Technology, or Polymer Engineering).

- Experience: 1–3 years of experience in sales coordination, back-office support, or customer service within the plastics, chemical, or manufacturing industries.

- Technical Knowledge: Solid understanding of plastic raw materials, polymers, injection/blow molding processing, and testing methods.

- Core Competencies:

- Exceptional follow-up and tracking skills with a persistent, goal-oriented mindset.

- Excellent verbal and written communication skills to handle B2B clients confidently.

- Proficiency in MS Office (especially MS Excel for data tracking) and experience with CRM or ERP software (like SAP or Tally) is a plus.

- Strong organizational skills and the ability to multitask under deadlines.

Benefits

- Flexible schedule

- Paid sick time

Work Location: In person

📌 Back Office Sales Executive (Goregaon)
🏢 Lucto Plastecycle Private
📍 Goregaon