We are seeking a driven, self-motivated candidate to join our growing organization.

IN THIS ROLE YOU WILL :

- Managing tickets

- Recording and managing issues and escalating where necessary

- Resolving cross-functional issues at the subordinate level

- Manage the scope of the issue and change control and escalate issues where necessary

- Monitor the issues’ progress and intensity

- Provide status reports to the Team Manager

- Liaise with authors, internal teams, and updates progress to team Manager

- Customer Service, updating author on ticket’s status and progress on a daily basis

- Work closely with authors to ensure the quality of the product meets industry standards

- Manage ticket evaluation and dissemination activities

- Is accountable for the delivery of planned deliverables associated with the ticket

- Providing regular status reports to the Team Manager

Requirements

- 0-2 years of customer facing experience

- Excellent communication skills; both verbal and written

- Exceptionally Organized and has expert multitasking skills





- Experience in handling customer queries – Inbound / Outbound calls & Tickets

- Willing to work the extra mile when required

- Regional Language knowledge is an advantage – Hindi Compulsory

- Previous experience in handling queries through Ticketing system and Service level adherence

- Knowledge about books & a passion towards customer service

Benefits

Our advantages package includes the best of what leading organizations provide, such as:
- A flat and transparent culture and chance to work with the leadership team of a high growth startup

- Best learning and development opportunities, a chance to have a big impact in a hyper growth setup
- The possibility of having a huge societal impact - we help writers fulfill their dreams and our books reach hundreds of thousands of readers in India

- Other Benefits - Employee Stock Options, Paid Time Off for Annual Vacations, Healthcare and Insurance.

📌 Author Support Associate (Chennai)
🏢 Notion Press
📍 Chennai