AUS Upgrades Voice – Customer Service Executive

Job Title: Customer Service Executive – AUS Voice Process

Department: Customer Support / International Voice Process

Process: Australian Voice Process

Experience: 6 Months – 18+ Months

Employment Type: Full-Time

Work Mode: Work from Office

Location: Malad, Mumbai

Job Overview

We are hiring Customer Service Executives for an Australian Voice Process. The ideal candidate should have strong communication skills, a customer-focused approach, and prior experience in an international voice process.

Sales experience is mandatory.

Key Responsibilities

- Handle inbound/outbound customer calls for the Australian process.
- Understand customer requirements and provide accurate information and solutions.
- Maintain professional communication with customers.
- Resolve customer queries and complaints effectively.
- Meet defined quality, productivity and customer-service targets.
- Follow company policies, process guidelines and compliance requirements.
- Maintain accurate customer records and call documentation.
- Work effectively as part of a team and meet individual performance targets.

Eligibility Criteria
- Minimum 6 months of international voice experience is mandatory.
- Sales experience is mandatory.
- Candidates should have excellent spoken English and good communication skills.
- Comfortable handling Australian customers over the phone.
- Positive listening and problem-solving skills.
- Willingness to work according to process requirements and rotational shifts.
- Candidates should be comfortable working from the Malad, Mumbai location.




- Australian Voice experience / relevant international voice experience will be preferred.
- Paradigm Malad candidates may also be considered.

Salary Structure Experience CTC Approx. In-Hand 6–11 Months Up to ₹4.8 LPA ₹32,184/month

12–18 Months Up to ₹5.5 LPA ₹36,100/month

18+ MonthsUp to ₹6.5 LPA ₹42,700/month

Additional Salary Details:

6–11 Months

- During Training: ₹33,784/month
- Post Training, including Variable Pay: ₹35,384/month

12–18 Months

- During Training: ₹38,392/month
- Post Training, including Variable Pay: ₹40,683/month

18+ Months

- During Training, including Training Allowance: ₹45,408/month
- Post Training, including Variable Pay: ₹48,117/month

Salary will be based on the candidate's last drawn salary and applicable experience.

Selection Process

- HR Round
- VNA / Voice Assessment
- Operations Round

Skills Required
- Excellent verbal communication
- International customer handling
- Sales / Upselling
- Active listening
- Problem-solving
- Customer relationship management
- Good English proficiency
- Target-oriented approach

Why Join Us?
- Prospect to work on an Australian international voice process
- Competitive salary based on experience
- Training and training allowance
- Variable pay opportunity
- Growth opportunities in the international BPO/customer service domain

Apply now if you have minimum 6 months of international voice + sales experience and are looking for an opportunity in the Australian voice process. Pay: ₹480,000.00 - ₹650,000.00 per year

Work Location: In person

📌 AUS Upgrades Voice – Customer Service Executive (Malad)
🏢 Raw4hire
📍 Malad