We are seeking a driven, self-motivated candidate to join our growing organization.

IN THIS ROLE YOU WILL :

- Managing tickets
- Recording and managing issues and escalating where necessary
- Resolving cross-functional issues at the subordinate level
- Manage the scope of the issue and change control and escalate issues where necessary
- Monitor the issues’ progress and intensity
- Provide status reports to the Team Manager
- Liaise with authors, internal teams, and updates progress to team Manager
- Customer Service, updating author on ticket’s status and progress on a daily basis
- Work closely with authors to ensure the quality of the product meets industry standards
- Manage ticket evaluation and dissemination activities
- Is accountable for the delivery of planned deliverables associated with the ticket
- ​Providing regular status reports to the Team Manager

Requirements

- 0-2 years of customer facing experience
- Excellent communication skills; both verbal and written
- Exceptionally Organized and has expert multitasking skills




- Experience in handling customer queries – Inbound / Outbound calls & Tickets
- Willing to work the extra mile when required
- Regional Language knowledge is an advantage – Hindi Compulsory
- Previous experience in handling queries through Ticketing system and Service level adherence
- Knowledge about books & a passion towards customer service

Benefits

Our perks package includes the best of what leading organizations provide, such as:
- A flat and transparent culture and chance to work with the leadership team of a high growth startup
- Best learning and development opportunities, a chance to have a big impact in a hyper growth setup
- The possibility of having a huge societal impact - we help writers fulfill their dreams and our books reach hundreds of thousands of readers in India
- Other Benefits - Employee Stock Options, Paid Time Off for Annual Vacations, Healthcare and Insurance.

📌 Author Support Associate (Chennai)
🏢 Notion Press
📍 Chennai