Own AIled solution advisory and offering development on ServiceNowcovering Now Assist patterns agentic workflows governance and customerready use casesKey Responsibilities
Define AI usecase portfolio agentic workflows assist experiences AI searchRAG patterns where applicableCreate reference architectures guardrails governance and reusable agent patterns aligned to CoE innovation goals Support presales value narrative feasibility effort estimation risk assessment for AI implementationsCollaborate with developers for prototyping and integration patterns define evaluation criteria and KPIs
MustHave Skills
11-20 years overall solid ServiceNow platform depth practical AIautomation solutioningExperience with workflow automation data readiness securityprivacy considerations
NicetoHave
Exposure to AI governance prompt patterns and evaluation frameworks for enterprise implementations