- Ensuring smooth delivery of day-to-today operations for Master Management which includes vendor, employee, customer, chart of accounts etc.
- Ensure overall delivery of services is within agreed SLA's & KPI's as defined between FSSC and clients.
- Identify inefficiencies and assist the team leader in determining a future state that satisfies business requirements
- Leverage digital tools to improve quality of services and equip the businesses with valuable insights to achieve their desired business outcomes.
- Ensure compliance with the tax laws of the country and AEB rules of the group. Conduct AEB test for all masters as per the group guidelines.
- Ensure adherence to the Internal Control principles as per the groups Internal Control Reference framework.
- Conduct verification of critical fields through 3rd party APIs at the time of Onboarding & Code Creation.
MIS Reporting:
- Develop and maintain MIS dashboards for MDM and provide actionable insights for business use.
- Collaborate with cross-functional teams to identify reporting needs, enhance data accuracy, and support decision-making.
- Publish key performance indicators (KPI) reports necessary for effective operations and continuous improvement
Stakeholder Relationship:
- Manage relationships and liaise with the stakeholders to ensure alignment on process related activities or changes in process.
- Develop positive working relationships with internal and external customers, using a team-oriented approach to ensure the best possible outcome. Ability to engage in a constructive conversation leading to a consensus is key
Training and continuous learning:
- Explore all opportunities for learning and self-development that facilitate technical competencies.
- Continuously strive to build a culture of high-performance.
- Support teamwork and build collaborative relationships internally and externally
Innovation and Continuous Improvement:
- Identify areas of further improvement in MDM processes and drive continuous improvement through automation to improve profitability.
- Focus on standardization of process across business and entities in scope of FSSC
- Cultivate and implement transformative ideas to enhance customer experience.
- Ensure a disciplined approach to operational excellence/performance management that evolves over time.
Transition Support:
- Support integration of MDM operations for acquisitions/mergers by assessing current practices and proposing harmonized processes, controls, and system approaches.
- Play a key role in service or ERP transitions of MDM processes of entities under scope, when required.
- Bring in shared service specific knowledge & best practices for smooth implementation and execution.
- Work closely with other vertical leads to establish the right organization for FSSC post transition.