Join Tata AIA Life Insurance, a leading and fastest-growing life insurance provider in India, established in 2001 as a joint venture between Tata Sons Pvt. Ltd. and AIA Group Ltd. Our company embodies a legacy of trust, integrity, and excellence, combining Tata's esteemed leadership with AIA's extensive pan-Asian expertise. At Tata AIA, our vision is to be the pre-eminent protection provider enabling dreams and inspiring healthier, happier lives.

We foster a culture of innovation, inclusivity, and continuous learning, offering dynamic career growth opportunities and a supportive work environment. Recognized as a "Great Place to Work" and recipient of the Kincentric Best Employer Award, we are committed to employee satisfaction and holistic well-being. Our core value, "People - Our Core," emphasizes our dedication to inspiring our employees to be and deliver their very best.

Our aim is to attract, hire and develop highly capable leaders who are just, fair, ethical, and accountable for their actions. We strive to provide our employees with the right training, technology, equipment, resources, and guidance to perform their job effectively. Our promise to you is to provide for a diverse, equitable, and inclusive work environment, where each employee is valued as an individual and treated with respect, care, and compassion.

Fuel your future with us, find your wings, and S.O.A.R. – Shape opportunities, Optimize your potential, Accomplish meaningful work, and Reap holistic growth.

A. Position Overview

Position Title

Associate Vice President - Partner Support Team and Program Management

Department

Partner Support Team

Level/ Band

Associate Vice President / 601

Role Summary:

- Role will be responsible for managing and enhancing the support ecosystem for TATA AIA’s strategic distribution partners. This role involves driving operational excellence, ensuring seamless partner onboarding and servicing, and fostering strong relationships to enable business growth and partner satisfaction.





Partner Relationship Management

- Serve as the primary point of contact for key distribution partners.
- Build and maintain strong, trust-based relationships with partner stakeholders.
- Ensure timely resolution of partner queries, escalations, New Business Journey and Service Delivery).

Operational Excellence

- Ensure Issuance end to end along with close looping requirement management
- Monitor and improve service delivery metrics and turnaround times.
- Collaborate with internal teams (Sales, Operations, IT, Legal) to streamline partner support workflows. Also work as key representative for taking lead on tech issues impacting issuance and journey ahead

Strategic Initiatives

- Identify and implement process improvements to enhance partner experience.
- Drive digitization and automation initiatives for partner servicing.
- Support strategic projects and current channel launches with partner integration.

Team Leadership

- Lead and mentor a team of partner support executives.
- Set clear performance goals and ensure continuous skill development.
- Foster a culture of accountability, collaboration, and customer-centricity.

Analytics & Reporting

- Track and report key performance indicators (KPIs) related to partner support.
- Analyze partner feedback and service data to identify trends and improvement areas.
- Present insights and recommendations to senior management.

B. Organizational Relationships

Reports To

Deputy Senior Vice President - Operations

Supervises

Team Supervisors and their downlines

Job Dimensions

Geographic Area Covered

Thane, Mumbai/ PAN India support

Stakeholders Internal





Customer Services , Service Assurance , Training , Policy Servicing

Stakeholders External

Business Partner

C. Key Result Areas

Behavioral

Internal Stakeholders

· Excellent communication and interpersonal skills.

· Strong problem-solving and analytical abilities.

· Proficiency in CRM tools, MS Office, and data visualization platforms.

· Ability to work in a fast-paced, matrixed environment.

· Leadership and team management capabilities.

· Attention to Detail: Ability to identify and address quality issues with precision.

· Problem-Solving: Strong problem-solving skills to develop effective solutions for quality improvement.

· Leadership: Ability to lead and motivate teams to achieve quality objectives.

· Adaptability: Flexibility to adapt to changing business needs and environments.

D. Skills Required

Technical

· Database management

· Data Interpretation

· Data Base Control Through MS Excel

Behavioral

Essential

Desired

Interpersonal

·

Communication

·

Creative thinking

·

Supervising/Leadership

·

Teamwork

·

Influencing

·

Relationship Building

·

Decision making

·

E. Incumbent Characteristics

Essential

Desired

Qualification

Bachelor's degree in Business Administration, Management, or a related field.

Postgraduate

Experience

10-15 years of experience in leading teams, managing process and Relationship management

Have through understanding of Insurance Servicing and Policy

Disclaimer

Tata AIA Life Insurance does not charge any fees from candidates during the hiring process. If the application aligns with our requirements, you may be contacted for further steps. Verify job offers through official Tata AIA communication channels to avoid fraud. The is the sole property of Tata AIA Life Insurance. The content of this JD is confidential, and unauthorized changes or reproduction are forbidden. To know more about Tata AIA Life, click on the weblink:

📌 Assistant Vice President - Partner Support Team (Gurugram)
🏢 TATA AIA LIFE INSURANCE
📍 Gurugram