Company Description Paciano is a 5-star luxury retreat set among lush tea plantations and alongside a serene river at the gateway of North Bengal. Guests enjoy panoramic hill views, a world-class spa, fine dining at a multi-cuisine restaurant, and relaxing spaces including a bar and a sparkling pool. The property offers both adventure and relaxation, with access to nearby tea gardens, hills, and tranquil natural surroundings.

Paciano is dedicated to providing an elegant, peaceful environment where high-quality service and guest comfort are central to every experience.

Role Description The Assistant Manager is responsible for supporting the overall management and daily operations of the property, with a special focus on Food & Beverage operations. The role is responsible for maintaining exceptional guest service standards, driving team performance, supporting employee engagement, and ensuring operational excellence across F&B; outlets.

The position works closely with senior management, reservation and operational head to ensure smooth business operations, guest satisfaction, adherence to brand standards, and continuous improvement.

Key Responsibilities

Food & Beverage Operations & Team Leadership

- Assist in managing the day-to-day Food & Beverage operations, ensuring smooth and efficient service delivery.
- Provide guidance, coaching, and support to F&B; team members to enhance performance and professional development.
- Respond promptly and proactively to employee concerns and ensure appropriate resolution.




- Use effective coaching and leadership skills to develop and motivate employees across the property.
- Demonstrate self-confidence, energy, enthusiasm, and a positive leadership approach.
- Motivate and empower team members to identify and resolve guest and employee-related concerns.
- Work closely with department heads and operational teams to ensure effective coordination and communication.
- Monitor service delivery and operational standards within F&B; areas and take corrective action where required.
- Support the implementation of operational initiatives, service improvements.

Ensuring Exceptional Guest Service

- Ensure the highest standards of guest service are consistently maintained throughout the property, with particular focus on Food & Beverage operations.
- Respond quickly and proactively to guest concerns, requests, and feedback.
- Understand and consistently promote the property's brand and service culture.
- Set clear service expectations for all internal and external guests.
- Take ownership of guest complaints and problems until they are resolved or appropriately handed over to the relevant manager or team member.




- Follow up with guests and employees to ensure complaints and concerns have been addressed to the guest's satisfaction.
- Build strong relationships with guests to encourage repeat business and develop loyal clientele.
- Monitor guest feedback and identify opportunities to improve the overall guest experience.
- Lead by example in delivering warm, professional, and personalized hospitality.

Qualifications

- Strong hotel or resort operations experience, including exposure to front office, housekeeping, and food and beverage.
- Proficiency in staff coordination, scheduling, and team leadership, with the ability to motivate and support diverse teams.
- Solid organizational and time-management skills, with attention to detail in daily operational checks and reporting.
- Effective communication and interpersonal skills for interacting with guests, colleagues, and external partners.
- Basic understanding of budgeting, cost control, and inventory management in a hospitality setting.
- Ability to handle operational issues calmly, make decisions, and implement solutions in a fast-paced environment.
- Comfort with using property management systems and standard office software; willingness to learn recent tools.
- Prior experience in a luxury hotel or resort is highly preferred; experience in spa or leisure-focused properties is an advantage.
- Diploma or degree in Hospitality Management, Business Administration, or a related field is desirable.
- Commitment to providing inclusive, respectful, and high-quality service to guests and team members.

📌 Assistant Operations Manager (Mal Bazar)
🏢 Paciano
📍 Mal Bazar