- Responding to the Customers on their queries received on incoming calls and emails.
- Outbound calls for query resolution , call back requests received from customer.
- Cross functional co-ordination with functional representative to obtain resolution
- End to end query/request and complaint resolutions on emails.
- Triggering manual communications to customer via email and SMS
- Preparing Dashboards
- Attending to Walk in Customers to resolve their queries
- Ensuring 1st response and resolution within defined timelines
- Correct identification and tagging of query, request and complaint