Work Mode : Work From Office / Night shift

Contact : (phone hidden) (Call between 12:15 PM noon to 9:45 PM )

Contact Email : [email protected]

Working Days : Monday to Friday

Experience : 10-12yrs

Job Summary

We are looking for an experienced Assistant Manager – International Voice Process to manage day-to-day operations, support team performance, maintain service quality, and ensure smooth process delivery for international clients.

Key Responsibilities

- Manage and monitor daily operations of the international voice process.
- Lead, coach, and support team members to achieve productivity and quality targets.
- Monitor key performance metrics such as AHT, CSAT, productivity, attendance, andquality.
- Conduct regular performance reviews and provide constructive feedback.
- Handle escalations and resolve customer/process-related issues effectively.
- Ensure adherence to SOPs, quality standards, and process guidelines.
- Monitor calls and conduct quality audits to identify improvement areas.
- Prepare and analyze daily/weekly performance reports.
- Coordinate with internal teams to ensure smooth workflow and timely issue resolution.




- Identify process gaps and implement improvements to enhance efficiency and customer experience.
- Support recruitment, onboarding, training, and team development activities when required.

Required Skills

- Excellent verbal and written communication skills.
- Strong leadership and people-management skills.
- Experience in handling international voice processes.
- Good understanding of KPI, SLA, quality, and productivity metrics.
- Robust problem-solving and decision-making abilities.
- Proficiency in MS Office and reporting tools.
- Ability to work independently in a fast-paced environment.
- Willingness to work in night shifts.

Preferred Experience

- Experience in BPO / International Voice Process / Customer Support.
- Prior experience in a Team Lead / Assistant Manager / Operations role.
- Experience handling US or other international clients is an added advantage.

Pay: Up to ₹1,000,000.00 per year

Benefits

- Commuter assistance
- Paid time off
- Provident Fund

Work Location: In person

📌 Assistant Manager - International Voice Process (Saravanampatti)
🏢 Aram Logistics Solutions
📍 Saravanampatti