· Coordinate customer service calls and visit client locations(can be remote) to resolve complaints, scheduling installations, repairs, and preventative maintenance visits for machinery.
· Ensure proper documentation of service activities, including detailed reports, spare parts used, and customer feedback.
· Troubleshoot complex technical issues on machines.
· Monitor service call response times, job completion timelines and customer satisfaction levels.
Installation/Warranty/Post- Warranty/AMC Visits -
· Installation and assessment of machinery. Spearhead the installation of new machines, ensuring proper set up, testing and customer training.
· Conducting Warranty/Post-Warranty and AMC visits to the customer sites and completion within stipulated timelines
· Coordinate with the sales team to understand customer requirements and ensure installations meet specifications.
· Manage installation schedules.
· Conduct quality checks on completed installations to ensure compliance with standards.
Revenue Generation -
· Generating machine leads within the South market. Generate revenue through new AMC’s/spare parts/warranty service/programming sold and installation percentage.
· Working on multiple projects within a short period of time.
Technical Support for Machines -
· Working with detailed diagrams, plans and drawings;
· Using specialist computer-aided design (CAD) software and other resources to design the systems required for the project.
· Attending a range of project group and technical meetings.
· Handle the queries of clients.
Education and/or Work Experience or skills Requirements:
Education required:
B. Tech with 4- 7 years’ experience.
CTC & Emoluments:
6-11 Lakh per annum
Territory:
Karnataka, Tamil Nadu & Kerala
Skills required:
· Strong understanding of mechanical and electrical principles related to industrial machinery.
· Excellent problem-solving and troubleshooting abilities
· Strong customer service skills and ability to build rapport with clients.
· Excellent communication and interpersonal skills to effectively interact with customers and technicians
· Ability to work independently and as part of a team, with minimum supervision
· Valid driver's license and willingness to travel to customer sites as needed
Pay: ₹50,000.00 - ₹80,000.00 per month
Perks
- Health insurance
- Internet reimbursement
- Leave encashment
- Life insurance
- Paid sick time
- Paid time off
- Provident Fund
- Work from home