Jio is actively looking to hire candidates for the position Area Service Incharge for Shimla (Himachal Pradesh)

nKey requirements are

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- Diploma /B.E/ B.Tech (Preferred).
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- Experience of 6-10 years in After sales service.
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nJob Description

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- Establish and maintain the upkeep of service centres,
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- Liaison with store manager and sales team for service operations,
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- Ensure customer satisfaction to avoid escalation of issues
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- Motivate and manage team of service center and care center personnel
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- Responsible and accountable for service deliverables
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- Mentor and counsel engineers whenever necessary
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- Control the flow of incoming calls for in office support of services
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- Manage costs/expenses of service and care center within given guidelines
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- Ensure their is adequate amount of manpower to cater to all customer calls
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- Providing necessary skills/training to the team members based on needs and gaps
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- Ascertain care center personnel are working in sync to support walk in customers,
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- Encourage the team to enhance their performance levels by identifying gaps and needs
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nSkill sets:

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- Familiarity with the territory
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- Knowledge of device repair operations
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- Knowledge of product and market
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- Team management skills
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- Problem Solving skills
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- Customer focus
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- Understanding of business training requirements
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📌 Area Service Incharge (Pichhore)
🏢 JIO
📍 Pichhore