Join Tata AIA Life Insurance, a leading and fastest-growing life insurance provider in India, established in 2001 as a joint venture between Tata Sons Pvt. Ltd. and AIA Group Ltd. Our company embodies a legacy of trust, integrity, and excellence, combining Tata's esteemed leadership with AIA's extensive pan-Asian expertise. At Tata AIA, our vision is to be the pre-eminent protection provider enabling dreams and inspiring healthier, happier lives.

We foster a culture of innovation, inclusivity, and continuous learning, offering dynamic career growth opportunities and a supportive work environment. Recognized as a 'Excellent Place to Work' and recipient of the Kincentric Best Employer Award, we are committed to employee satisfaction and holistic well-being. Our core value, 'People - Our Core,' emphasizes our dedication to inspiring our employees to be and deliver their very best.

Our aim is to attract, hire and develop highly capable leaders who are just, fair, ethical, and accountable for their actions. We strive to provide our employees with the right training, technology, equipment, resources, and guidance to perform their job effectively. Our promise to you is to provide for a diverse, equitable, and inclusive work environment, where each employee is valued as an individual and treated with respect, care, and compassion.

Fuel your future with us, find your wings, and S.O.A.R. – Shape opportunities, Optimize your potential, Accomplish meaningful work, and Reap holistic growth.

1. Position Overview

Position Title

Area Operations Head

Department

Operations

Level/ Band

401/Manager

Role Summary

- Ensure that the branches within the region are 100% operational with executional efficiency leading to higher Customer Satisfaction. Regional Operations Head profile to manage a state/Region comprising of group of 18-20 branches.



The person will resolve the regional level cluster issues and manage the clusters overall on compliance, SOP adherence and all local escalations.

1. Organizational Relationships

Reports To

Zone Branch Operation Head

Supervises

BOE

Job Dimensions

Geographic Area Covered

Cluster

Stakeholders Internal

HR, Finance, Customer Service, POS, Persistency, Claims

Stakeholders External

Agent advisors, Agency, Partnership Distribution, Customers

1. Key Result Areas

Compliance and Audit

· Review of all Branches under supervision on a monthly basis.

· Ensure adherence to all branch SLAs and SOPs.

· Ensure 100% Statutory and HR compliance of the branches.

· Review and close all Branch audits with no major NC

Facilities and Branch Administration

· Ensure 100% uptime of branches in the region.

· Track ontime vendor payments as per defined SLA

· Resolve admin and facilities issues of the branches in region.

DOP’s

· Ensure that all SOPs and SLAs are followed as per process in all branches.

· Licensing, commission processing and batches are conducted as per laid down processes.

Pos /Persistency/Claims

· Ensure adherence to POS and Persistency SLA

· Ensure all POS requests are closed as per TAT.

· Ensure claims cases gets investigated and decisioned as per laid down SLA.

Coordinate with HR & Operations Team at the zone to drive compliance at the branches

· Ensure statutory compliance to all labor laws & local statutory requirements in coordination with Zonal HR across regional branches.





· Implement best practices of other branches in all region branches.

· Conduct periodic meeting and con call with Operations staff of region.

Team Management

· Has to keep the team constantly motivated and optimally performing. Has to manage attrition

Channel Management.

· To conduct structured meetings with all distribution channels.

· Close open issues of channel timely and proactively.

1. Skills Required

Technical

· Process Knowledge

· Systems Knowledge

· Gap Analysis

· Analytical Skills

Behavioral

Essential

Desired

Interpersonal skills

·

Communication skills

·

Creative thinking skills

·

Supervising/Leadership skills

·

Teamwork Skills

·

Influencing skills

·

Relationship Building skills

·

Decision making skills

·

1. Incumbent Characteristics

Essential

Desired

Qualification

PG/MBA

Postgraduate

Experience

5-6 yrs in Life Insurance preferably in Branch Operations, managing multiple branches/regions.

Desirable: Total of more than 8-10 yrs of work experience

Product Knowledge of all operational processes Knowledge of industry in terms of operational processes

Systems Knowledge Good communication skills Leadership and General Management skills Multitasking Relationship Building

Quick-thinking and decision-making Team handling Interpersonal skills Influencing skills

Disclaimer

Tata AIA Life Insurance does not charge any fees from candidates during the hiring process. If the application aligns with our requirements, you may be contacted for further steps. Verify job offers through official Tata AIA communication channels to avoid fraud. The is the sole property of Tata AIA Life Insurance. The content of this JD is confidential, and unauthorized changes or reproduction are forbidden. To know more about Tata AIA Life, click on the weblink:

📌 Area Operations Head (New Delhi)
🏢 TATA AIA LIFE INSURANCE
📍 New Delhi