Company Name: novio: Credit Cards, UPI, Rewards

Location: Andheri(E), Western Express Highway

Mode of Job: WFO, 24/7( We avoid Night Shifts), Monday-Saturday, Rotational OFF.

Responsibilities

- Responsible for handling L1 production support requests.
- Responsible for triage and applying fix for the identified issues.
- Proactive ownership and management of allocated tickets.
- Incident management, reporting, RCA preparation.
- Monitor end-to-end application performance, availability, and reliability.
- Use monitoring tools such as CloudWatch, NewRelic to detect anomalies.
- Track API response times, error rates, infrastructure health and resource utilization.
- Review application logs, identify recurring issues, and escalate them promptly.

Required Skills

- Minimum 2 years of experience as a Support Engineer.
- Hands-on with any SQL database, NodeJS.
- Positive Oral and Written communication skills.
- Ability to monitor system performance metrics and identify areas for optimization.

📌 Application Support Engineer (Mumbai)
🏢 novio
📍 Mumbai