About The Company

SkillsCapital is a leading global organization specializing in providing creative technology solutions and IT services to clients across various industries. Renowned for its commitment to excellence and customer-centric approach, SkillsCapital has established a strong presence in the IT sector, delivering scalable and reliable enterprise platforms, cloud-native applications, and SaaS products. The company fosters a culture of continuous learning, collaboration, and innovation, empowering its employees to excel in a dynamic and fast-paced environment.

With a focus on building long-term relationships and driving technological advancements, SkillsCapital remains at the forefront of digital transformation initiatives worldwide.

About The Role

We are hiring Application Support Engineers to join SkillsCapital, a top US multinational corporation that builds and operates large-scale enterprise platforms, cloud-native applications, SaaS products, and mission-critical business systems. This role offers an exciting opportunity to work remotely within a globally recognized organization, supporting applications used by thousands to millions of users worldwide. As an Application Support Engineer, you will be responsible for maintaining the stability, performance, and availability of critical applications, ensuring seamless user experiences and operational excellence.

You will collaborate closely with distributed engineering, cloud operations, and product teams, playing a vital role in incident management, troubleshooting, and continuous improvement initiatives.

Qualifications

- Minimum of 3 years of experience in Application Support, Production Support, Technical Support, or Software Support Engineering.
- Robust understanding of application architectures, software systems, and troubleshooting methodologies.
- Experience supporting enterprise applications, SaaS platforms,



or customer-facing software products.
- Proficiency in SQL and database troubleshooting techniques.
- Experience working with ticketing and incident management platforms such as Jira, ServiceNow, Zendesk, or Freshservice.
- Excellent analytical, problem-solving, and debugging skills.
- Ability to investigate issues using logs, monitoring tools, and system diagnostics.
- Strong communication skills with the ability to interact effectively with both technical and non-technical stakeholders.
- Ability to thrive in remote and distributed engineering environments.

Responsibilities

- Monitor, troubleshoot, and resolve application issues across production, staging, and testing environments to ensure high availability and performance.
- Investigate incidents, service disruptions, performance bottlenecks, and user-reported issues, providing timely resolutions.
- Perform root cause analysis and collaborate with engineering teams to implement long-term fixes and preventive measures.
- Support application deployments, releases, upgrades, and routine maintenance activities to ensure minimal downtime.
- Work closely with software engineers, DevOps teams, cloud engineers, product managers, and customer success teams to address operational challenges.
- Manage incident, problem, and change management processes following organizational protocols.
- Analyze application logs, system metrics, and monitoring dashboards to proactively identify and resolve issues before impacting users.




- Coordinate with cross-functional teams to ensure prompt resolution of critical production incidents and minimize impact on business operations.
- Document troubleshooting procedures, known issues, and operational runbooks to facilitate knowledge sharing and operational consistency.
- Support production environments while maintaining high levels of availability, reliability, and security.
- Participate in on-call support rotations and incident response activities as required to ensure 24/7 operational readiness.
- Contribute to continuous improvement initiatives aimed at enhancing operational efficiency and customer satisfaction.

Benefits

- Opportunity to work with a top US multinational corporation on enterprise-scale platforms and mission-critical systems.
- Fully remote work environment providing flexibility and work-life balance.
- Long-term project opportunities with potential for extension and career growth.
- Exposure to large-scale cloud-native applications and modern software platforms.
- Collaborate with high-performing engineering, product, and cloud operations teams worldwide.
- Gain valuable hands-on experience supporting applications that serve global customers and business operations.
- Fast interview process and onboarding to quickly integrate into the team and start contributing.

Equal Opportunity SkillsCapital is committed to creating an inclusive and diverse work environment. We are an equal opportunity employer and do not discriminate based on race, color, religion, gender, sexual orientation, national origin, age, disability, or any other legally protected status. We believe in fostering a workplace where everyone feels valued, respected, and empowered to contribute their best.

All qualified applicants will receive consideration for employment without regard to any protected characteristic.

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