Experience- 3-4 yrs

Job Title: Service Coordinator

Department: AMC / Service Operations

Reporting To: Service Manager / HOD

Key Responsibilities

- AMC Customer Coordination
- Provide coordination support to AMC customers and handle first-level escalations related to desktops, printers, scanners, servers, and other IT equipment.
- Coordinate with customers, field engineers, and backend teams to ensure timely resolution of AMC service requests.
- Customer & Engineer Communication
- Communicate effectively with customers and engineers through email and phone for service requests, escalations, parts requirements, and service updates.
- Ensure timely follow-up and maintain transparent communication throughout the service lifecycle.
- Service Operations & Escalation Management
- Maintain daily AMC service reports and track the status of open/escalated issues.
- Manage backend activities for escalated calls and coordinate with relevant teams to ensure timely closure.
- Support customer satisfaction initiatives and coordinate on-site B2B repair services as required.
- Parts & Logistics Coordination
- Raise and track parts requisition and courier requests through the portal for delivery and pickup of AMC parts.
- Coordinate with engineers, customers, courier partners, vendors, and internal teams for timely movement of parts.
- Faulty Parts Management
- Manage the receipt of faulty parts, maintain accurate records in the register, and generate LRC (Log/Return Control) numbers as applicable.
- Ensure proper tracking of faulty parts from receipt through repair, replacement, or return.
- BUSY Software Operations
- Operate BUSY accounting/inventory software for creating delivery, return, repair, internal, ES, stock, and billing-related parts vouchers.
- Ensure accurate and timely entry of parts transactions.
- Repair, Purchase & Vendor Coordination




- Coordinate parts repair activities, purchases, courier logistics, and follow-ups with Technical Repair Center, vendors, purchase teams, and internal stakeholders.
- Track pending repair and purchase activities until closure.
- Billing & Purchase Coordination
- Ensure accuracy of bills and supporting documents.
- Obtain required HOD approvals for purchase and repair of parts through vendors.
- Coordinate with the Purchase Team for timely Purchase Order (PO) creation and follow up until completion.
- Store & Inventory Reporting
- Maintain an updated daily store sheet and track monthly parts consumption.
- Ensure accuracy of stock movement, consumption, and parts-related records.
- MIS & Management Reporting
- Share the updated daily store and AMC service reports with the reporting manager.
- Prepare and circulate the monthly consumption report to HODs, the reporting manager, and the Accounts Team at month-end.

Key Skills & Competencies

- Strong coordination and follow-up skills
- Good customer communication and interpersonal skills
- Knowledge of AMC/service operations and IT hardware support processes
- Good understanding of parts and inventory management
- Working knowledge of BUSY software, MS Excel, email, and service portals
- Ability to manage multiple service requests and escalations simultaneously
- Strong documentation, reporting, and record-keeping skills
- Vendor, courier, purchase, and internal team coordination skills
- Customer-focused approach with strong ownership and timely follow-through

Pay: ₹25,000.00 - ₹30,000.00 per month

Application Question(s)

- How many years of total experience do you have?
- How many years of experience do you have in AMC customer coordination ?
- What is your current location?
- What is your current CTC?
- What is your expected CTC?
- What is your notice period/ LWD?

Work Location: In person

📌 AMC Service Coordinator (Karol Bagh)
🏢 RENOVISION AUTOMATION SERVICES PVT.LTD
📍 Karol Bagh