We’re looking for a smart, organized, and proactive team member to join us and take charge of the day-to-day customer order experience!
In this role, you’ll be at the heart of our operations — making sure orders move smoothly from placement to delivery, customers receive the right support, and everything stays organized behind the scenes.
What You’ll Be Doing
- Manage customer orders — track, update, and coordinate orders to ensure smooth processing.
- Handle returns & exchanges — coordinate return requests and make sure they’re resolved efficiently.
- Monitor customer reviews & feedback — keep an eye on reviews and help maintain a positive customer experience.
- Support logistics — coordinate with delivery/logistics teams and follow up on shipments, delays, and related issues.
- Track order-related issues and make sure pending cases are followed up and closed on time.
- Coordinate with internal teams to solve customer and order-related problems quickly.
- Keep operations organized and help improve the overall order management process.