About The Company

PwC Acceleration Center India is a leading global professional services firm committed to delivering innovative solutions and strategic insights to clients across various industries. Our center focuses on harnessing the power of technology, data, and intelligent automation to transform business operations and drive sustainable growth. With a strong emphasis on collaboration, continuous learning, and cutting-edge innovation, PwC Acceleration Center India is dedicated to creating value for clients by leveraging deep industry expertise and advanced technological capabilities.

Our culture promotes inclusivity, integrity, and excellence, making us a trusted partner in navigating complex business challenges and shaping the future of digital transformation.

About The Role The Senior Manager — AIOps Delivery Lead is a crucial leadership position responsible for overseeing end-to-end execution of PwC’s AIOps managed services engagements. This role entails managing a forward-deployed engineering team, coordinating with broader operational organizations, and maintaining a strategic relationship with the client. The incumbent will own the engagement’s delivery, quality, and commercial outcomes, ensuring that the services provided meet or exceed client expectations while maintaining optimal margins.

The role involves setting the strategic direction across all three disciplines—Build & Deploy, Operations, and Observability & SRE—and driving continuous innovation and improvement. As a senior leader, you will be instrumental in shaping the operational model, developing capabilities, and building a repeatable, scalable delivery framework that aligns with PwC’s vision for intelligent operations.

Qualifications The ideal candidate will possess over 15 years of experience in software, AI engineering, and delivery, with a significant focus on managing multi-team or multi-workstream projects. Demonstrated technical credibility in agents, automation, and observability is essential,



along with proven leadership in delivering complex solutions.

Experience in client relationship management and delivering measurable commercial outcomes in consulting or managed services environments is highly desirable. Strong leadership skills are required to build, coach, and retain high-performing engineering teams. Excellent communication skills are necessary to engage effectively with executive stakeholders, translating technical concepts into strategic business insights.

Additionally, a solid understanding of P&L; management, project scoping, and value articulation will be advantageous.

Responsibilities

- Own the overall engagement roadmap, ensuring delivery quality, client satisfaction, and achievement of commercial targets, including margin and takeout objectives.
- Develop and execute the technical and delivery strategy across all disciplines, making critical build, run, and automate trade-offs to safeguard economics.
- Design and oversee the operating model that enables a small, highly skilled core team to leverage a large, efficient run organization.
- Build and nurture strong relationships with client executives, serving as a trusted advisor on AIOps transformation initiatives.
- Articulate and demonstrate the value delivered by the engagement through quantification and storytelling, securing ongoing client confidence.
- Lead the innovation engine by establishing a continuous improvement cadence—prioritizing, building, measuring, and iterating on new opportunities for value creation.
- Chair governance forums such as innovation councils,



ensuring alignment on backlog prioritization and agent autonomy gates.
- Lead and develop managers across Build, Operations, and Observability teams, fostering leadership growth and operational excellence.
- Recruit, develop, and retain top talent, establishing scalable pod models and best practices for reuse and efficiency.
- Identify opportunities for expansion within existing engagements, shape proposals, and contribute to PwC’s AI Managed Services go-to-market strategy.
- Ensure compliance with risk, quality, and independence standards, including data security and regulated environment controls.

Benefits PwC Acceleration Center India offers a comprehensive benefits package designed to support our employees’ well-being and qualified growth. Employees enjoy competitive compensation, health insurance, retirement plans, and paid time off. We promote a culture of continuous learning through training programs, certifications, and leadership development initiatives. Our flexible work arrangements support work-life balance, and employees have access to a collaborative environment that encourages innovation and knowledge sharing. Additionally, PwC provides opportunities for international exposure, networking, and participation in industry-leading projects that impact global clients. We are committed to fostering an inclusive workplace where diversity is valued, and every individual can thrive and contribute meaningfully.

Equal Opportunity

PwC Acceleration Center India is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, religion, gender, sexual orientation, age, disability, or any other protected characteristic. Our hiring practices, promotions, and workplace policies are designed to promote fairness and equal opportunity, ensuring that every individual has the chance to succeed and grow within our organization.

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