AI Agent Manager, Inference and Agentic AI

Noida, India

Paytm Intelligence

About Paytm

Paytm is a pioneer of digital payments in India, serving over 450 million consumers and 45 million merchants across payments, financial services, and commerce. Over the years, Paytm has built deep in-house capabilities across technology, data, and operations to operate at scale with high reliability.

Paytm has developed its own AI Agentic Platform, proprietary AI models for payments and credit,

and a text and voice based AI conversation stack that powers business critical workflows internally.

Paytm’s QR codes, soundbox, and real time settlements transformed how small and medium merchants operated in India. With AI agents now being built and deployed at scale internally at

Paytm, we aim to create a similar shift for the next generation of Paytm employees, merchants,

users, and enterprise clients globally.

About the Team

Inference and Agentic AI is a cross functional team spanning engineering, product, data science,

pre-sales, and sales. The team owns the full lifecycle of agent based AI solutions, from problem discovery and solution design to deployment and scale.

The team works closely with internal Paytm businesses and external enterprise clients to design and deploy AI agents across use cases such as outbound sales agents, customer support agents,

risk operations agents, business analyst agents, and lending collections agents. Several of these agents are already deployed and scaled successfully within Paytm, handling high volume, business critical workflows.

About the Role

Paytm is looking to hire AI Agent managers who will play a pivotal role in client success for Paytm agent based AI engagements.This role sits at the intersection of client problem discovery, applied

AI solutioning, and hands-on implementation, with ownership from the first client conversation through production deployment and ongoing iteration.





Agent Architects work with clients to understand business problems, design AI agent driven solutions, build proofs of concepts (POCs), deploy AI agents and integrate with client systems, and continuously improve outcomes post deployment. This is a high-ownership role for individuals who enjoy operating with autonomy, navigating ambiguity, and seeing problems through from first spark to durable outcomes - while working cross-functionally across product, engineering, and commercial teams to make AI work in the real world.

Key Responsibilities

Client problem solving and ownership

● Engage with client stakeholders to understand business problems, operating pain points,

and success metrics

● Translate ambiguous problem statements into structured solution approaches and agent driven workflows and ensure alignment on end outcomes

● Act as the point of contact for the client post sale, accountable for delivery, adoption, and satisfaction

Product solutioning and POC

● Identify suitable agent based use cases and solution approaches using Paytm’s Agentic

Platform

● Define agent logic, conversation flows, agent workflow, and performance metrics

● Design and build POCs through hands-on platform configuration and prompt engineering

● Continuously iterate on the POCs using client feedback, until the AI Agent becomes production ready

Implementation and integration

● Lead deployment of AI agents by integrating with client systems such as CRMs, ticketing tools, data sources, and internal platforms





● Work closely with engineering and product teams to resolve integration gaps and improve platform capabilities

● Ensure solutions are production ready, scalable, and aligned with client operating constraints and/or brand/regulatory guidelines

Iteration, feedback, and improvement

● Collect structured feedback from clients and end users post deployment

● Continuously refine agent behavior, prompts, and workflows to improve outcomes

● Track adoption, performance, and business impact against defined success metrics

Ideal Candidate Profile

Experience

● 1 to 2 years experience in product management, sales engineering or technical implementation / solutioning

Core skills

● Product oriented mindset with comfort working in ambiguous problem spaces

● Client relationship and stakeholder management

● Strong structured problem solving and solution design ability

● Explicit executive communication and storytelling skills

Technical orientation

● Comfortable with workflow configuration and prompt engineering (not just using ChatGPT for day to day work)

● No core coding required, but light scripting experience preferred (Exposure to Python or

Javascript is a plus)

● Prior experience working closely with engineers or product teams is valued

● Prior experience in building AI Agents on platforms such as n8n, Make.com, VAPI,

ElevenLabs is highly valued

● Prior experience working on dedicated GenAI strategy or AI transformation projects is also valued

● Familiarity with SQL, APIs, event based systems, and data pipelines good to have

Mindset

● High ownership and accountability for outcomes

● Willingness to work hands on and iterate quickly

● Ability to manage multiple client engagements in parallel

Education

- Bachelor’s from a top-tier college (must have)

NA

📌 AI Agent Manager, Inference and Agentic AI (Noida)
🏢 One97 Communications
📍 Noida