AI Architect

Location: Trivandrum, Kerala

Experience Level: 4-5 years of proven experience

We are seeking a highly skilled and experienced AI Architect to join our innovative team. In this pivotal role, you will be instrumental in designing and managing the build of cutting-edge AI products, specifically focusing on complementary AI solutions for Contact Centers that enhance the experience for our end customers.

Responsibilities:

- Design and manage the end-to-end lifecycle of AI product builds, ensuring robust, scalable, and high-performance solutions.
- Architect cost-effective and efficient Conversational AI, Generative AI, and Agentic AI platforms tailored for Contact Center environments.
- Leverage deep expertise in both publicly accessible Large Language Models (LLMs) and various Open Source models to select and integrate the most suitable technologies.
- Develop deployment strategies for AI products, ensuring seamless hosting in cloud environments as well as on-premise data centers.
- Collaborate with product managers, engineers, and data scientists to translate business requirements into technical specifications and architectural designs.
- Provide technical leadership and mentorship to development teams, guiding best practices in AI solution design and implementation.
- Stay abreast of the latest advancements in AI, machine learning,



and natural language processing, incorporating recent technologies where appropriate.
- Ensure the security, compliance, and ethical considerations are embedded into all AI architectural designs.

Qualifications:

- Bachelor's or Master's degree in Computer Science, Artificial Intelligence, Machine Learning, or a related technical field.
- 4-5 years of proven experience in AI architecture, with a strong portfolio of successful AI product deployments.
- Demonstrated proficiency in designing and implementing solutions utilizing publicly accessible LLM models (e.g., OpenAI GPT series, Google's LLMs) and various Open Source models.
- Extensive experience with cloud platforms (e.g., AWS, Azure, GCP) for deploying and managing AI services.
- Solid understanding of on-premise and data center deployment strategies for AI applications.
- Strong background in Conversational AI, Generative AI, and Agentic AI concepts and technologies.
- Prior experience in developing AI solutions specifically for Contact Centers is highly desirable.
- Excellent problem-solving, analytical, and communication skills, with the ability to articulate complex technical concepts to diverse audiences.
- Proven track record of driving innovation and delivering impactful AI-driven products.

📌 AI Architect (India)
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📍 India