Job DescriptionJob Description – Admission Counselor

NPosition: Admission Counselor

NDepartment: Admissions

NLocation: Jaipur

NIndustry: Education / International School

NReporting To: Head of Admissions / School Leadership

NAbout the Role

nWeare looking for an experienced, student-centric, and proactive Admission Counselor to manage prospective parent enquiries and guide families throughout the school admission journey.

NThe ideal candidate should have excellent communication and interpersonal skills, a customer-focused approach, and the ability to effectively communicate the school's vision, academic programmes, learning philosophy, and overall value proposition to prospective families.

NThe Admission Counselor will play a key role in converting enquiries into admissions while ensuring that every prospective family receives a professional, informative, and positive experience.

NKey Responsibilities

n1. Enquiry & Lead Management

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- Handle admission enquiries received through phone calls, emails, walk-ins, website, social media, and other digital channels.
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- Understand the requirements and expectations of prospective parents and provide appropriate information.
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- Maintain regular follow-ups with prospective families and ensure timely responses to all enquiries.
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- Manage the admission enquiry pipeline and track leads from initial enquiry through enrolment.
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n2. Parent Counselling & School Representation

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- Counsel prospective parents regarding the school's curriculum, academic programmes, teaching methodology, facilities, activities, and overall educational philosophy.
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- Clearly communicate theschool's vision, mission, values, and unique value proposition.
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- Address parent queries and concerns professionally and provide accurate information.
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- Build strong relationships with prospective parents and create a positive impression of the school.
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n3. School Tours

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- Conduct professional and engaging campus/school tours for prospective families.
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- Explain key facilities,learning spaces, programmes, activities, and student experiences during the tour.
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- Personalise the school tour based on the interests and requirements of the family.
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- Ensure prospective parents receive a welcoming and memorable experience.
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n4. Admission Process Management

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- Guide parents through the complete admission process, including:
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- Enquiry and registration
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- Application submission
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- Documentation
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- Assessments/interactions
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- Admission decision
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- Fee/payment formalities
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- Final enrolment
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- Coordinate with academic, administration, finance, and other relevant departments to ensure a smooth admission experience.
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- Keep parents updated about the status of their application at every stage.
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n5. Data & MIS Management

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- Maintain accurateand updated records of enquiries, leads, follow-ups, applications, conversions, and enrolments.
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- Regularly update the admission CRM/MIS or other lead management systems.
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- Prepare admission-related reports and provide regular updates to the reporting manager.
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- Monitor lead conversionand follow-up effectiveness.
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n6. Parent Relationship Management

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- Develop and maintain strong relationships with prospective and newly enrolled families.
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- Ensure timely and professional communication throughout the admission journey.
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- Handle parent concerns and coordinate with the concerned teams for resolution.
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- Maintain a high level of professionalism and confidentiality while dealing with families.
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n7. Admission Events & Outreach

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- Support and participate in Open Houses, admission events, school exhibitions, parent interactions, workshops, and outreach activities.
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- Assist in school marketing and admission campaigns when required.
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- Support other admission-related activities and initiatives assigned by the management from time to time.
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nRequired Skills & Competencies

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- Excellent verbal and written communication skills.
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- Strong counselling, presentation, and interpersonal skills.
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- Customer/parent-centricapproach with strong relationship-building ability.
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- Good understanding of the school admission process and education sector.
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- Strong follow-up and lead-conversion skills.
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- Ability to confidently conduct school tours and presentations.
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- Good coordination and organisational skills.
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- Proficiency in MS Office, CRM/MIS, email, and digital communication platforms.
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- Ability to handle multiple enquiries and priorities effectively.
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- Skilled appearance, positive attitude, and confident personality.
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nEducational Qualification

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- Bachelor's degreein Education, Business Administration, Marketing, Communication, Psychology, or a related field.
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- A postgraduate qualification will be an added advantage.
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nExperience

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- 3–6 years of relevant experience in school admissions, counselling, education sales, customer relationship management, or a similar role.
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- Experience in IB / IGCSE / International / Premium K-12 schools will be preferred.
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- Candidates with strong experience in parent counselling and admission conversion may also be considered.
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nKey Performance Indicators (KPIs)

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- Number of qualified admission enquiries handled.
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- Lead-to-application conversion.
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- Application-to-enrolment conversion.
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- Timeliness and quality of follow-ups.
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- Parent satisfaction andexperience.
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- Accuracy of admission MIS/CRM data.
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- Participation and contribution to admission events and outreach initiatives.
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nIdeal Candidate Profile

NThe ideal candidate will be a confident communicator, empathetic counsellor, and relationship builder who can understand the needs of parents and effectively present the school's educational offerings. The person should be target-oriented while maintaining a warm, professional, and student-first approach.

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