Description

Role Description: The Accounts Receivable Dispute Management Specialist will handle and resolve disputes related to customer accounts, including billing discrepancies, rental charges, and payment issues. This role requires a detailed understanding of rental agreements and charges, as well as the ability to communicate effectively with customers and internal teams to ensure accurate and timely resolution of disputes.

:

- Investigate and address disputes related to rental charges, late fees, deposit returns, and billing errors.

- Analyze rental agreements, invoices, and payment records to identify discrepancies and resolve issues.

- Communicate with customers to clarify disputes and negotiate resolutions.

- Maintain comprehensive records of dispute cases, resolutions, and related communications.

- Ensure accurate and up-to-date documentation in the company’s accounting and rental management systems.

- Work closely with the Customer Service, Rental Operations, and Billing teams to gather information and resolve disputes efficiently.

- Provide regular updates and reports on dispute status and resolution progress to management.

- Identify patterns in disputes and recommend improvements to billing practices and rental processes.

- Participate in initiatives to enhance overall customer satisfaction and operational efficiency.





- Deliver exceptional service by addressing and resolving disputes professionally and promptly.

- Build and maintain positive relationships with customers to ensure their continued satisfaction.

- Ensure adherence to company policies, rental agreements, and legal requirements related to accounts receivable and dispute management.

- Monitor accuracy in all billing and payment transactions.

Skills and Experience:

- Approximately 4-5 years of Accounts Receivable/Cash Applications and/AR Reconciliation.

- Willing to work in Night Shifts is mandatory.
- Solid ability to multi-task and customer service oriented
- Strong analytical and problem-solving abilities.
- Excellent verbal and written communication skills.
- Ability to manage multiple tasks and work under tight deadlines.

Technical Skills and Experience:

- Proficiency in Oracle for AR and dispute workflows.

- Experience with Excel (pivot tables, VLOOKUP), reporting dashboards, BI tools.

- Knowledge of workflow systems (e.g., Smartsheet, AMP, ImageNow, Zendesk).

- Ability to handle escalations, negotiate with customers, and document resolutions clearly.

- Skilled in identifying root causes of disputes and recommending corrective actions.

- Typically 3–5 years in Accounts Receivable, with direct exposure to dispute resolution.

Educational Qualification:

- Graduate/Post Graduate with specialization in Accounts

📌 Accounting Services Associate III (Bengaluru)
🏢 Conduent
📍 Bengaluru