The responsibilities of a payment follow-up role generally include:
- Contacting customers: Following up on outstanding payments via phone, email, or mail.
- Resolving discrepancies: Investigating and addressing any billing issues or payment discrepancies.
- Maintaining records: Keeping track of all payment collection activities and client interactions.
- Negotiating payment plans: Working with customers to establish payment plans when needed.
- Communicating with internal departments: Coordinating with other departments to address client concerns and resolve issues.
- Monitoring accounts receivable: Tracking outstanding payments and identifying overdue invoices.
- Improving processes: Identifying areas for improvement in the payment collection process.
Job Types: Full time, Permanent, Fresher Pay: ₹15,000.00 - ₹35,000.00 per month