Job Responsibilities

- Handle calls from students and customers.

- Respond to customer and student queries.

- Coordinate online courses and academic sessions.

- Share course and session-related information with students.

- Follow up with students regarding classes and sessions.

- Coordinate with faculty and internal teams for academic sessions.

- Maintain student and customer details in Excel.

- Prepare and update daily reports.

- Maintain records of calls, follow-ups, and student queries.

- Support students with basic course and session-related issues.

- Handle other customer support activities assigned by the management.

Requirements

- Valuable communication skills.

- Comfortable handling calls and speaking with students/customers.

- Basic knowledge of MS Excel and MS Word.

- Good coordination and follow-up skills.

- Basic computer knowledge.

- Ability to manage multiple tasks.

- Should be punctual and responsible.

- Willing to work in the 2:00 PM – 10:00 PM shift.

Pay: ₹10,000.00 - ₹25,000.00 per month

Work Location: In person

📌 Academic Coordinator (Thiruvananthapuram)
🏢 Wayvida
📍 Thiruvananthapuram