Description

JD for ServiceNow Architect

Area of expertise – In depth understanding of ServiceNow platform architecture Including data model design, application architecture, integrations, and security architecture. Good to have knowledge of TSM (Telecom Service Management module or its base CSM & ITSM), TSOM (Telecommunications Service Operations Management or its base ITOM), CMDB, Integration Hub with design experience of working across multiple integrations using REST/SOAP/Kafka. Understanding of ServiceNow CMDB & CSDM.

An exposure to ServiceNow’s AI offerings is desirable. An exposure to Telecom domain is desirable with knowledge of TAM & SID and popular Telecom Services like Voice/Broadband/VPN services in Wired/Wireless networks.

- Lead the architecture design of ServiceNow solutions with a focus on TSM & TSOM modules, ensuring alignment with business objectives, technical standards, and ServiceNow best practices.
- Architect scalable and effective ServiceNow solutions, ensuring they address the complexities of service management processes, such as Incident, Problem, Change, Knowledge, Case, and Service Catalog Management.
- Develop technical strategies, roadmaps, and recommendations to optimize ServiceNow performance and efficiency, particularly in the areas of process automation, performance tuning, and operational effectiveness.

Essential skills

- ServiceNow platform architect who can define and implement strategies for integrating ServiceNow with enterprise systems such as ERPs, monitoring tools, third-party applications, and cloud services.
- Ensure integrations are designed for scalability, high availability, and security, utilizing ServiceNow integration tools (REST, SOAP, MID Server, etc.).
- Lead the design of data synchronization strategies across systems, ensuring data integrity, real-time updates, and seamless user experiences.
- Develop innovative solutions in collaboration with a cross-functional team including Custom-Applications (Built-On-Now)



for extending Capabilities
- Experience with Script - all scripted aspects of the ServiceNow system (Business Rules, Script Includes, UI Actions, Scheduled Jobs)
- Performs integrations and process automation using ServiceNow workflows
- Experience integrating external systems with the ServiceNow using integration solutions, including ODBC, REST, SOAP, LDAP, SSL, KAFKA etc.
- Hands-on experience working with relational databases, domain separation & integration hub
- Maintain deep, comprehensive knowledge of ServiceNow’s capabilities, licensing models, platform performance, and constraints.
- Support practice build efforts to include development of practice intellectual property (IP)
- Good understanding of ServiceNow data model and structures.

Good To have Skills

- ServiceNow CSA, CAD and module specific CIS.
- Designing of TM Forum APIs.

Personal

- Ability to work as part of a cross-cultural team including flexibility to support multiple time zones when necessary
- Analytical Abilities, a goal-oriented work approach, high quality awareness, valuable team player
- A high degree of initiative and flexibility
- Excellent communication & networking skills

Enable Skills-Based Hiring

No

ECMS REQ IDAdditional Details

- ECMS REQ ID : 217865Y25
- Project Location 1 : TELANGANA | HYDERABAD
- Project Location 2 : (No Value)
- Project Location 3 : (No Value)
- Project Location 4 : (No Value)
- Delivery SPOC : [email protected] [email protected]
- Relevant Experience : 10
- Mandatory skills : ServiceNow experience in TSM (or ITSM – Incident/Change/Problem), TSOM (or ITOM), CSM, CMDB
- Desired skills : ServiceNow experience in TSM (or ITSM – Incident/Change/Problem), TSOM (or ITOM), CSM, CMDB
- Domain (Industry) : Telecom
- BGC (Before onboarding / After onboarding) : HybridOB
- Total Experience (Ex. 5-7 Years) : 10+
- BGC Details : NA
- BGC Vendor : NA
- Mode of Interview : Face to Face
- WFO / WFH / Hybrid : Hybrid
- Please enter shift timings : 9am to 5:30pm
- Shift Timings : General

📌 217865_ServiceNow Technical Architect (Hyderabad)
🏢 Trigent Software
📍 Hyderabad