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Job Overview

The KYC Operations Analyst 2 is an intermediate-level position responsible for Anti-Money Laundering (AML) monitoring, governance, oversight and regulatory reporting activities in coordination with the Compliance and Control team. The overall objective of this role is to develop and manage a dedicated internal KYC (Know Your Client) program at Citi.

Responsibilities:

- Responsible for the execution/completion of KYC Records assigned to the pod and quality control of the completed KYC Records
- Responsible for checking all assigned KYC records within defined SLA, and capturing rejection reasons appropriately in the workflow tool




- Meet maker on daily basis to discuss WIP KYC records and provide constructive feedback to improve the overall quality of the KYC records
- Acts as expediter for chasing up 1st level escalations within the KYC Ops organization
- Ensure that relationship/coverage team gets the expected service within the agreed timelines and facilitate calls where deemed necessary
- Monitor workflow database daily and ensure that various KYC activities are getting competed in-time and as expected
- Resolve any issues in performance or in quality of KYC records and escalate to Team Lead / Operations Head wherever necessary
- Proactively identifies and resolves any other execution risks and issues, escalating Issues to RM Supervisor, Compliance, Operations Head etc. to ensure KYC record progress and approved on time
- Conduct calibration sessions to standardize knowledge across Checkers
- Review/implement feedback from Compliance and Quality team (as applicable) to ensure continuous improvements
- Re

📌 KYC Operations Analyst 2 (Maker/Checker) (India)
🏢 Citi
📍 India