Job Description:

Education Qualification :
Engineer - B.E / B.Tech / MCA

Skills :
Primary -> Functional | Business Management / CXO | IT Strategy and Planning | 5 - Expert
Primary -> Functional | Business Management / CXO | Business Planning and Strategy | 5 - Expert
Secondary -> Functional | IT Operations Management | Business Relationship Management | 5 - Expert
Secondary -> Functional | Financial Planning and Analysis | Opex Budgeting | 5 - Expert
Tertiary -> Functional | Organization Change and Development | Organization Restructure | 5 - Expert
Tertiary -> Functional | Pre Sales Support Activities | Responding to RFPs | 5 - Expert
Tertiary -> Behavioral | Microland Skills | Microland First | 5 - Expert

Certification :
Technology | IT Service Management Certifications | ITIL Intermediate Certificate

Details:

1. Achievement of the Unit / account margin goals for the year

- Achievement of the margin goals through various optimization initiatives for the account
- Monthly Accounts profitability Reports published by finance

2. Revenue Goals: Achievement of the Unit / account revenue goals for the year
3. Formal documented succession plan for the critical roles in the program
4. Talent management and Improvement
5. Succession plan - formal documented plan for all critical roles / people
6. WMG, HR L & D Dashboard
7.



Achievement of SLAs / KPIs for programs - All green status - Zero defect delivery
8. Achievement of formal published GO for the program as agreed and tracked through customer governance
9. Any misses to have a formal RCA based fix or a formal SIP initiative associated
10. Productivity and Service Excellence:
- Devise implement continuous improvement initiatives aimed at achieving key objectives - published and documented for outcome / perks

- Left shift resulting in positive movement on CPP / RPP and pyramid mix as against the annual baseline
- Ensure tracking of productivity in a systematic manner and take measure to improve productivity
- Formal internal reviews for published plans vs actuals

11. QMS / IMS Goals:

- Ensure account maintains 100% compliance to service security management processes defined.
- 100% adherence implementation to QMS processes defined by organization in accounts.
- Zero Major NC in Internal and External Audit
- Share at-least one Best practices within account to SEPG team for taking it across the organization as applicable.

23. Value based delivery:

- Identify and execute initiatives classified as Value for customer
- Demonstrate to customer on the Value delivered to customer through these initiatives
- Ensure documentation of the projects and share the same with SEPG team

Location:

IND-KA-Bengaluru-BTPCitrine-ML

Created On:

23-Jan-2026

📌 Senior Director - Service Delivery (India)
🏢 Microland
📍 India