Responsibilities:

- Required to handle a team / group of 15 to 20 FTEs
- Thorough understanding of RCM processes like Billing, Cash Posting, Credit Balance, Accounts Receivables, Denial Management & Correspondence review
- Very good understanding of RCM metrics like Days in AR, Unposted Cash, UI metric
- Periodically review team’s performance and recommend performance improvement plan wherever required
- Hands on in preparing daily, weekly & monthly operational metrics reports from the Practice Management/Billing System and workflow tool using MS-Excel
- Identify trends and patterns from the generated reports and initiate action plan to resolve the posting related issues
- Responsible for work allocation / distribution to the team and monitor the team’s work
- Create and maintain daily operational scorecards to track and report KPI’s; assist in volume forecast and capacity planning as required
- Generate and distribute management reports in accurate and timely manner
- Perform data analysis for generating reports on periodic basis including adhoc
- Establish a strong relationship with Team Managers by demonstrating the gaps, trends & patterns identified during the data/report compilation




- Suggest ways of improving the process using Lean Six Sigma methodology and suggesting automation of repetitive processes
- Able to interact with the client effectively
- Willing to work in night shift / US timings
- Willing to work in WFO setup

Additional Skills Required:

- Proficient in MS Excel
- Strong ability to analyse raw data, draw conclusions and develop actionable recommendations
- Ability to handle multiple tasks of reporting simultaneously
- Ability to adapt quickly to new and changing technical environments as well as strong analytical, problem solving and quantitative abilities.
- Solid verbal and written communication skills are required

Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our quick-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests.

Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits package.

📌 Associate Operations Manager (India)
🏢 R1 RCM
📍 India