Role : Operations Manager

Company: Infotanks

Location: Bangalore

Experience : 3+ Years

Work Mode: Work from Office

Employment Type: Full-Time

Shift: 5PM - 3 AM

About the Company

IInfotanks is a global B2B consulting and services company specializing in Lead Generation, Data Services, Digital Marketing, Salesforce Solutions, and Recruitment.

Role Overview

We are looking for an experienced ** Manager Operations** to oversee and manage overall floor operations during the night shift.

The candidate will be responsible for monitoring operational efficiency, employee productivity, KPI/KRA performance, attendance, reporting, escalations, and timely task completion across departments.

The ideal candidate should have robust experience in operations, floor management, productivity monitoring, reporting systems, and HRMS platforms such as Keka.

Hands-on experience with ProHance or similar employee productivity and workforce monitoring tools is preferred.

Key Responsibilities

- Monitor and manage overall floor operations during the night shift.
- Track and maintain individual and team KPI/KRA performance across departments.
- Ensure daily operational deliverables are completed within the defined TAT.
- Monitor attendance, login hours, productivity, and task completion reports on a daily basis.
- Review pending tasks and coordinate with respective teams and managers for timely closure.
- Analyze productivity tracking reports and raise escalations regarding performance gaps or operational concerns.
- Manage and monitor productivity tools, especially ProHance.
- Work closely with reporting managers and management to improve operational efficiency.
- Maintain shift discipline, process adherence,



and operational governance across the floor.
- Prepare daily, weekly, and monthly operational reports for management review.
- Ensure proper usage and maintenance of HRMS platforms such as Keka.
- Coordinate with All department managers regarding attendance issues, policy adherence, employee concerns, and operational requirements.
- Escalate performance-related, attendance-related, or compliance-related concerns to management when required.
- Support management in implementing process improvements and operational controls.
- Monitor employee productivity and ensure effective utilization of working hours.
- Coordinate across multiple departments to address operational dependencies and delays.
- Handle additional HR operational responsibilities based on business requirements and availability.

Required Skills

- Strong experience in Operations and Floor Management.
- Hands-on experience with productivity monitoring tools such as ProHance.
- Good working knowledge of HRMS platforms, preferably Keka.
- Strong analytical and reporting skills.
- Good understanding of KPI/KRA monitoring and performance reporting.
- Strong communication and escalation management skills.
- Ability to manage and coordinate multiple teams and cross-functional operations.
- Strong leadership, decision-making,



and problem-solving abilities.
- Good working knowledge of Microsoft Excel.
- Experience working with operational reports and management dashboards.
- Ability to identify productivity gaps and coordinate corrective actions.
- Strong understanding of attendance monitoring, shift discipline, and employee productivity management.

Preferred Qualifications

- Experience in Recruitment, Operations, or a similar operational environment will be an added advantage.
- Prior experience managing night shift operations is preferred.
- Experience handling multiple departments or teams within an operational environment will be an advantage.

Why Join Us

- Opportunity to work with a growing, process-focused organization.
- Exposure to modern HRMS and employee productivity management systems.
- Opportunity to work closely with management across multiple departments.
- Involvement in HR operations, process improvement, and operational governance initiatives.
- Team-oriented and performance-focused work environment.

Ideal Candidate Profile

The ideal candidate should be comfortable managing night shift floor operations and monitoring employee productivity across multiple teams. The role requires someone who can independently track attendance, working hours, KPI/KRA performance, pending tasks, and operational issues.

The candidate should be capable of identifying gaps, coordinating with department managers, preparing management reports, and escalating concerns when required. Strong hands-on knowledge of ProHance, Keka, Excel, and operational reporting will be particularly valuable for this role.

📌 Operations Manager (Bengaluru)
🏢 IInfotanks
📍 Bengaluru