Pivotal Associates is hiring for the following role on behalf of its client.

Title: Head - Managed Services (MSP) Business

Location: Bengaluru, WFO in J P Nagar

Experience: 15+ years

Position Overview:

Our client is building a platform-led, partner-driven MSP business — and we're looking for a builder to lead it. This is not a traditional operations role. This is not a maintenance-driven services role. This is about building, scaling, and creating a recurring revenue managed services business from the ground up. If you understand how to connect OEMs, partners, customers, and recurring revenue into a scalable business engine — we should talk.

What You'll Do

Build the MSP Business

- Define the MSP business model, service offerings, pricing, and growth strategy
- Build and scale a recurring revenue business focused on MRR/ARR growth
- Create scalable and standardized managed service frameworks

Build a Partner-Led MSP Engine

- Create and grow a solid SI/MSP/MSSP partner ecosystem
- Enable partners to resell, deliver, and support managed services
- Build partner-first service delivery models across regions

Create MSP-in-a-Box Offerings

Build packaged managed services across:

- Cloud
- Infrastructure
- Cybersecurity
- Data Management
- Compliance
- NOC / SOC Services

Architect the MSP Stack





- Drive automation-led and platform-based service models
- Work across RMM, PSA, monitoring, and automation platforms
- Build scalable operational and governance frameworks

Drive GTM & Business Growth

- Collaborate with OEMs on joint GTM strategies and service bundles
- Build pipeline, customer adoption, and recurring revenue growth
- Support strategic enterprise opportunities and partner-led wins
- Own the revenue engine from pipeline → adoption → recurring revenue → scale

Who We're Looking For

- You've built or scaled a managed services or recurring revenue business
- You understand partner-led ecosystems and indirect sales models
- You know how to build businesses through SI/MSP/MSSP channels
- You think in platforms, automation, and scale — not manpower-led services
- You can operate in high-growth, no-playbook environments
- You can balance strategy, execution, partner growth, and revenue ownership

Background That Helps

- 10–15+ years in MSP, IT distribution, or channel-driven services businesses
- Experience working with OEM-led ecosystems
- Exposure to cloud, infrastructure, cybersecurity, or data services
- Familiarity with MSP tooling (RMM, PSA, automation platforms)

📌 Head Managed Services Business (Bengaluru)
🏢 Talent Scout Management Solutions/ PIVOTAL
📍 Bengaluru