- Validate our understanding of requirements and define functional and technical requirements for the Sprinklr platform
- Lead end to end implementation of CCaaS solutions for enterprise clients
- Define implementation strategy and solution architecture aligned to client goals
- Lead client discovery workshops requirement gathering sessions and strategic planning for roadmap alignment and value realization
- o Conduct Workshops and gather business requirements
- o Identify workflows and integration needs
Key Responsibilities:
- Years delivering contact centre or CCaaS implementations
- Experience with platforms such as Genesys Amazon Connect Cisco Webex RingCentral or similar
- Strong understanding of voice technologies VoIP SIP RTP WebRTC
- Experience in solution architecture integrations and API design
- Proven track record delivering complex enterprise projects
- Strong client facing communication and stakeholder management skills
- Ability to manage multiple projects in a quick paced environment
- Architect and implement end to end integration solutions
- REST APIs Postman
- Middleware iPaaS platforms e
- g
- MuleSoft Boomi Azure Integration Services
- API orchestration and data transformation JSON XML
- ETL ELT pipelines for customer interaction data
- Authentication mechanisms OAuth 2
- 0 SAML OpenID Connect API keys iPaaS platforms and enterprise API gateways
- JSON XML CSV Kafka
- Java Python Node
- js or
- NET