Head of Client Services (Secunderabad)

Head of Client Services (Secunderabad)

17 Sep
|
Quess IT Staffing
|
Secunderabad

17 Sep

Quess IT Staffing

Secunderabad

Job Title - Vertical Head – Consulting (QITs Business)

Location - Hyderabad

Reporting To - BU Head

Role Summary

We are seeking a dynamic and seasoned Vertical Head for our Consulting vertical with 16+ years of experience in IT staffing and large-scale staff augmentation. The role demands robust expertise in Delivery Leadership, P&L; Ownership, Business Operations, and Client Management.

The incumbent will drive business strategy, ensure profitable growth, expand client portfolios across IT Service sector, and oversee end-to-end delivery operations. This leader will play a critical role in strengthening executive relationships, scaling operations, and building a strong market presence.

Key Responsibilities

1. P&L; Ownership & Financial Management

- Own end-to-end P&L;, revenue, profitability, and cost optimization for the Consulting Vertical.
- Develop and execute business plans to achieve revenue and margin targets.
- Drive financial discipline across billing, collections, utilization, and workforce costs.
- Monitor key financial metrics and take corrective actions to improve profitability.

2. Staff Augmentation & Business Growth

- Drive large-scale IT Staff Augmentation, Consulting, and Workforce Solutions across strategic accounts.
- Lead new client acquisition, account penetration, renewals, and MSA/SOW execution.
- Identify opportunities for contract staffing, project-based staffing, and consulting engagements.
- Expand existing accounts and drive revenue through increased wallet share.

3. Strategic Client Partnering & Account Management

- Act as a Strategic Client Partner and Executive SPOC for key enterprise accounts.
- Build strong relationships with CXOs, CHROs, CIOs/CTOs, Procurement, and Business Heads.
- Drive account planning,



governance reviews, client satisfaction, retention, and growth.
- Understand client business needs and position relevant staffing and consulting solutions.

4. Large-Scale Delivery & Workforce Management

- Oversee end-to-end delivery of large-scale staff augmentation and consulting programs.
- Ensure effective workforce planning, fulfilment, deployment, utilization, and productivity.
- Partner with Recruitment and Delivery teams to ensure speed, quality, and scalability.
- Drive continuous improvement in delivery processes and customer experience.

5. Business Operations & Governance

- Drive operating rhythms, business reviews, dashboards, and governance mechanisms.
- Monitor key metrics including revenue, margins, headcount, fulfillment, utilization, attrition, and collections.
- Ensure compliance with contractual, commercial, and operational requirements.
- Implement scalable processes to support business growth and operational efficiency.

6. Executive Stakeholder Engagement

- Serve as the primary escalation point for critical client and business matters.
- Lead executive governance reviews and provide strategic business insights.
- Build strong partnerships across Sales, Delivery, Recruitment, Finance, HR, and Operations.
- Ensure alignment between client expectations and internal delivery capabilities.

7. Sales Leadership & Team Development





- Lead and mentor teams across Sales, Account Management, Delivery, and Recruitment.
- Drive revenue targets, pipeline development, account strategies, and team performance.
- Build a high-performance culture focused on growth, client success, and delivery excellence.
- Develop leadership capabilities across the team through coaching and mentoring.

8. Commercial, Collections & Risk Management

- Ensure strong governance across billing, invoicing, collections, and credit control.
- Drive timely collections and improve DSO through effective commercial governance.
- Identify and mitigate financial, contractual, operational, and client risks.
- Support negotiations around MSAs, SOWs, renewals, commercials, and rate revisions.

Key Must Haves

- 16+ years of experience in IT Staffing in the Consulting Sector
- Strong domain exposure to Consulting and related field
- Proven expertise in P&L; ownership and business operations
- Experience in managing large-scale Consulting staffing and delivery
- Strong client engagement and stakeholder management skills
- Demonstrated success in driving business growth and leading large teams

Education & Qualification required

- Bachelor's Degree in Engineering / Technology / Business Administration
- MBA (preferred) • Additional certifications in Sales, Finance, or Leadership will be an advantage

Why Join Us

- We are India's Largest Staffing Company with 480,000 + associates with SIA
- We are a listed Company with NSE & BSE
- Ranked amongst the Top 5 Staffing companies globally by headcount
- Top 37 Largest Global Staffing Firms in 2024
- We have been awarded the Great Place to work for the 6th consecutive year

📌 Head of Client Services (Secunderabad)
🏢 Quess IT Staffing
📍 Secunderabad

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