Job DescriptionGreetings from Infosys BPM Ltd., NWe are hiring for Walkin Drive for Merchant Disputes & Chargeback (International) Domain for Bangalore. NPlease walk-in for the interview on 03rd September 2026(Thursday) in Bangalore. NNote: Please carry copy of this email to the venue and make sure you register your application before attending the walk-in. NPlease use below link to apply and register your application. NPlease mention Candidate ID on top of the Resume *** NSenior Process Executive-1Yr to 2Yrs experience: Nhttps://career.Infosys.Com/jobdesc?jobReferenceCode=PROGEN-EXTERNAL-247500 NProcess Specialist- 2Yr to 4Yrs experience: Nhttps://career.Infosys.Com/jobdesc?jobReferenceCode=PROGEN-EXTERNAL-249267 NInterview Details: NInterview Date: 03rd September 2026 (Thursday) NInterview Time: 10:00 AM to 12:30 PM IST ONLY NInterview Venue: NBangalore:: E-City Phase 2:: Infosys Limited, No. 40/P-41/P, Gate#: 1, Electronic City Phase-2, Industrial Area, Konappana Agrahara, Bangalore- 560100. NLandmark: In Between Sunik Industries and Tejas Networks. NPlease find below Job Description for your reference: Nn Job Location: Bengaluru N Qualification: Any Graduate (Full Time) N Total years of Experience: 1- 4 Years N Notice Period: Immediate Joiners to 15 days N Shift: Flexible to work with any shift N Work From Office is mandatory N Job Level: 2A/ 3A N Designation: Senior Process Executive/ Process Specialist NnNote: Nn Only candidates with experience in International Merchant Card Disputes and Chargebacks will be considered. N Candidates must have all experience related documents as per their company records and EPFO history. NnJOB DESCRIPTION FOR 2A: NRole Summary: NOwn end-to-end merchant dispute handling across Visa, Mastercard, American Express, and Discover, including chargeback, representment, pre-arbitration, and arbitration. Maximize recovery, ensure rule compliance, and deliver a strong merchant experience under network SLAs. NKey Responsibilities: NA. Dispute & Chargeback Lifecycle: Nn Triage disputes (including retrievals/RFIs), validate reason codes, and decide action (accept/represent/pre-arb/arb). N Prepare and file Compelling Evidence (CE) for representments within network/processor SLAs. N Lead pre-arbitration negotiations; prepare arbitration submissions with accurate documentation and explicit arguments. N Track outcomes, escalate edge cases, reduce cycle times, and improve win/recovery rates. NnB. Evidence & Documentation: Nn Collect and package CE: transaction logs,



AVS/CVV/3DS data, device/IP signals, delivery proof, customer communications, screenshots, T&Cs;/cancellation policies, refund records, support transcripts. N Maintain reason-code libraries and SOPs aligned to Visa Claims Resolution (VCR) and Mastercard Dispute Resolution (MDR); ensure documentation isaudit-ready. NnC. Merchant & Stakeholder Communication: Nn Liaise with merchants, Customer Support, Risk, Finance, acquirers/processors, and external partners to gather data and resolve disputes promptly. N Educate merchants on prevention (billing descriptors/testing, receipt design, refund policies, shipping/signature confirmation, post-purchase communications). NnD. Compliance & Controls: Nn Adhere to Visa/Mastercard/Amex/Discover rules and acquirer/processor guidelines; ensure evidence integrity and privacy compliance. N Support monitoring programs (e.G., Visa VDMP/VFMP; Mastercard ECP) by supplying accurate dispute/fraud metrics. NnE. Reporting & Continuous Improvement: Nn Track KPIs: representment win rate, recovery dollars, TAT/cycle time, pre-arb avoidance, write-off reduction, dispute ratio health. N Identify root causes and drive prevention playbooks (descriptor hygiene, friendly-fraud defenses, SCA/3DS optimization, logistics/signature policies). N Contribute to automation/templates and quality reviews to enable First-Time-Right submissions. NnRequired Qualifications: Nn 1 to 2 years in merchant disputes & chargebacks across Visa, Mastercard, Amex, Discover. N Practical exposure to VCR/MDR workflows and phases (chargeback representment pre-arb arbitration). N Experience drafting reason-code-specific narratives and assembling CE. N Hands-on with VROL, Mastercom/Claims Manager, Amex/Discover portals; CRM/ticketing tools. N Strong analytical and written skills; ability to interpret payment data/logs to build a defensible case. N High ownership, urgency, and resilience under tight deadlines; willingness to work US hours onsite (no hybrid/remote). NnPreferred Qualifications: Nn Experience with acquirers/PSPs (e.G., Fiserv/First Data, Worldpay/FIS, TSYS, Adyen, Stripe)



and tools like Ethoca/Verifi Order Insight. N Knowledge of chargebackprevention best practices. N Intermediate Excel/Sheets; basic SQL/BI a plus. N Exposure to merchant education/training on prevention. N Bachelors degree in Business/Finance/Accounting/Commerce. NnJOB DESCRIPTION FOR 3A: NRole Summary: NServe as the domain expert for multi-brand dispute managementelevating win rates through evidence strategy, rule interpretation (VCR/MDR/Amex/Discover), and advanced escalationswhile coaching the floor and owning complex/high-value cases. NKey Responsibilities: NA. Complex Case Leadership: Nn Own high-value/complex disputes end-to-end; optimize representment narratives and CE per reason code. N Lead pre-arbitration strategies and arbitration submissions with precise arguments and artefacts. NnB. Rule Interpretation & Governance: Nn Interpret networkrule changes; update SOPs/playbooks and roll out training/calibrations. N Partner with acquirers/processors on policy clarifications and case-level negotiations. NnC. Quality & Enablement: Nn Review/approve critical submissions to ensure First-Time-Right quality; reduce rework/defects. N Coach Agents; certify new hires for production; drive template/snippet/evidence-checklist improvements. NnD. Prevention & Analytics: Nn Identify friendly-fraud patterns and systemic gaps; recommend prevention (descriptor hygiene, refund/return design, SCA/3DS). N Collaborate with Analytics/Automation to scale insights and reduce manual workload. NnRequired Qualifications: Nn Deep knowledge ofVCR/MDR, Amex & Discover procedures; strong case-law style writing. N Hands-on with VROL, Mastercom, Amex/Discover portals; CRM; intermediate Excel; SQL/BI preferred.n Proven track record improving win rates and reducing pre-arb volumes. NnDocuments to Carry: Nn Carry a printout your updated resume. N Carry any 2 photo Identity proof (PAN Card/Driving License/Voters ID card/Passport). N All original education documents needs to be available for verification. (10th, 12th, Graduation (Sem Wise Marksheet, CMM. Provisional and Original Degree) NnMandatory to carry: NSmartphone with good front camera, charger and Headset for Assessment, Government ID proof Hardcopy. NPointers to note: Nn Please do not carry laptops/cameras to the venue as these will not be allowed due to security restrictions. N Original Government ID card is must for Security Clearance. NnThanks & Regards, NInfosys Recruitment Team

📌 Walkin Drive For Merchant Disputes & Chargeback On 3rd Sep At Blr (Vasanthanagar)
🏢 Infosys BPM
📍 Vasanthanagar