17 Sep
|
Impetus Career Consultants
|
Punjab
17 Sep
Impetus Career Consultants
Punjab
Job DescriptionProcess Trainer- Customer Service | US NLocation: Mohali NShift: US Shift NExperience: 3+ Years (2+ Years as Process Trainer on paper) NWhat You'll Donn Train & Onboard: Lead Recent Hire Training (NHT) focused on retention strategies, scripts, and product updates. N Upskill & Coach: Run targeted refresher sessions, 1-on-1 nesting support, and floor coaching with QA to boost bottom performers. NnWhat We're LookingFor Nn Experience: 3–5 years in a BPO/International Call Center setting, with 2+ years as a Process/Product Trainer in Customer Care/Retention. N Core Strengths: Exceptional soft skills delivery, objection handling, de-escalation, and retention metrics (Churn, Save Rate, AHT, CSAT/NPS). N
📌 Process Trainer- Customer Service | Us (Punjab)
🏢 Impetus Career Consultants
📍 Punjab