Job DescriptionAbout Gurukul The School NGurukul The School is a nationally reputed Pre-K to Grade XII institution committed to nurturing confident, well-rounded and future-ready individuals through holistic, value-based and progressive education. NThe school believes in creating an ecosystem where academic excellence, character building, innovation, leadership, creativity and life skills go hand in hand. With a strong emphasis on experiential learning, student-centric practices, technology integration and continuous institutional development, Gurukul fosters a professional and high-performance environment for students, parents and employees. NAbout the RolenGurukul The School is looking for a dynamic, polished, highly observant and technology-driven professional for the position of Manager – PRO, Communication & Parent Relations. NThe role will serve as the first-level institutional interface for parents, visitors, prospective parents, candidates, vendors and other stakeholders, across in-person, telephone and digital communication. NThe ideal candidate should have a strong understanding of the K–12 education system and school operations, enabling them to understand and respond intelligently to a wide range of day-to-day queries. The person should be a fast learner who can quickly understand the processes, people and working culture of the school and effectively coordinate with the relevant authorities when a query requires further intervention. NThe role also involves managing the Visitor Management Module, parent query tracking and follow-up, school calendar coordination, admissions and recruitment-related first-level interactions, vendor interface and technology-enabled communication processes. NWe are looking for someone who can understand the query, identify the right solution, coordinate internally, follow through and ensure closure—rather than simply receiving and forwarding messages. NKey Responsibility Areas (KRAs) N1. Parent & Stakeholder Relations Nn Serve as the first-level interface for parents, visitors and stakeholders across in-person, telephone and digital communication. N Understand queries, provide accurate information or coordinate with the appropriate authority for resolution. Nn2. Query Management & Closure Nn Own the tracking,follow-up and closure of day-to-day parent and stakeholder queries. N Ensure timely communication of responses and escalate matters appropriately. Nn3. Institutional Communication & PRO Nn Manage professional first-level institutional communication and stakeholder interactions.



N Support consistent communication aligned with the school's image, values and protocols. Nn4. Visitor & FrontOffice Management Nn Manage the Visitor Management Module and front-office processes. N Coordinate the movementand interaction of parents, candidates, vendors, consultants and other visitors with relevant departments. Nn5. School Process & Coordination Nn Develop strong working knowledge of the K–12 education system, admissions, recruitment, academic and administrative processes. N Coordinate with departments and authorities to ensure accurate information flow and effective stakeholder support. Nn6. School Calendar& Stakeholder Coordination Nn Maintain and operate the school calendar and ensure effective coordination of meetings, events, parent engagements and institutional activities. N Track interdepartmentaldependencies and communication requirements. Nn7. Technology, MIS& AI Nn Effectively operate relevant ERP, CRM, Visitor Management, MIS and communication platforms. N Leverage AI and digitaltools to improve communication, reporting, information management and operational efficiency. Nn8. Institutional Experience & Standards Nn Ensure a professional, responsive and well-organised stakeholder experience. N Demonstrate discretion,ownership, sound judgement and alignment with the school's culture and standards. NnCandidate Profile NThe ideal candidate should be: Nn A confident and articulate professional with excellent spoken and written English communication. N Experienced in school administration, parent relations, public relations, front office, customer experience or stakeholder management. N Preferably familiar with the functioning of a K–12 school and the Indian education system. N A fast learner and keenobserver who can understand institutional processes and the pulse of the school. N Strong in handling parents and stakeholders with maturity, empathy and professional judgement. N Comfortable interactingwith senior leadership, teachers, administrative teams, prospective parents, candidates and external agencies. N Highly organised, proactive and strong in follow-up and closure. N Technology-savvy and comfortable working with ERP/CRM systems, MIS,



Google Workspace, Microsoft Office and AI tools. N Capable of handling multiple priorities in a fast-paced school environment. N Mature and discreet while dealing with sensitive information and stakeholder concerns. NnEducationnGraduate / Postgraduate in any discipline. NCandidates with academic or professional exposure to Education Management, Public Relations, Communication, Business Administration, Hospitality or School Administration will be preferred. NExperiencen2- 3 years of relevant professional experience preferred. NExperience in a reputed school, educational institution, hospitality organisation, premium service environment or stakeholder-facing corporate role would be an advantage. NCore Skillsnn Public Relations N Parent RelationsnStakeholder Management N Communication Management N School Administration N Query ResolutionnFront Office Operations N Admissions Coordination N Recruitment Coordination N Visitor Managementn Calendar Management N Administrative Coordination N Customer Experience N ERP / CRMn MIS & Reporting N Google WorkspacenMicrosoft Office N Artificial Intelligence(AI) N Problem Solvingn Follow-up & Closure NnWhat We Look For NWe are looking for a professional who goes beyond receiving calls, greeting visitors or forwarding queries. NThe right candidate will be someone who can understand the institution, understand the stakeholder, identify the requirement, coordinate intelligently, follow through and ensure the right response reaches the right person at the right time. NA strong sense of ownership, professional maturity, curiosity to learn, technological adaptability and the ability to understand the pulse of a school will be critical to success in this role. NWhy Join Gurukul?n N Work with a reputed K–12 educational institution N Qualified and growth-oriented institutional environment N Opportunity to work closely with diverse stakeholders and leadership N Exposure to technology-enabled school operations N Opportunity to contribute to institutional communication and parent experience N Culture of excellence, ownership, innovation and continuous improvement NnApplicationnCandidates who are professionally presentable, articulate, technology-savvy, proactive, observant and genuinely comfortable working in a school environment are encouraged to apply. NPlease apply only if you are confident of managing a high-volume, stakeholder-facing role that requires strong communication, school-process understanding, follow-up discipline and ownership.

📌 Manager - Pro, Communication & Parent Relations (Ghaziabad)
🏢 Gurukul The School(Official)
📍 Ghaziabad