About Us : We are making natural living a HABIT little by little. We do so by serving 100% natural self care to our consumers. The products are scientifically formulated, guided by ayurvedic principles & modern science. They are prepared fresh everyday in our ayurvedic kitchen, out of whole and raw ingredients such as fresh milk, curd, fruit pulps, flowers, herbs, nut & spices. They are finally tested clinically for efficacy & safety. This offering of Fresh Ayurveda has made a mark in the Indian personal care industry.Today ~60Lac customers trust us for their personal care needs. The founding team has a strong startup experience, is well funded and backed by tier 1 institutional investors.Chat Process - Customer Success ExecutiveAbout the Role :As a Customer Success Executive, you will be responsible for ensuring driver satisfaction by building strong relationships, addressing concerns proactively, and collaborating with internal teams to improve service delivery and product insights. This role requires excellent communication skills, problem-solving ability, and a customer-first mindset.Key ResponsibilitiesManage and respond to customer queries throughChats, Emails, and Outbound Calls.Monitor and support drivers,
providingreal-time assistance and solutions.Collaborate with internal teams toresolve complex issuesand enhance service delivery.Maintain accurate records of driver interactions, issues raised, and follow-up actions.RequirementsUp to1 year of experiencein customer success, account management, or a related role.Strongwritten and verbal communicationskills.Goodproblem-solving abilitywith a customer-first approach.Familiarity withchat platforms and CRM systems .Bachelor’s degreepreferred.Key SkillsExcellent interpersonal and communication skillsStrong multitasking and time management abilitiesAbility to stay calm under pressure and handle difficult situationsAttention to detail and accuracy in documentationQuick learner with adaptability to new tools and processesTeam player with an accountability and ownership mindsetWhy Join Us?Be part of afast-growing and dynamic teamshaping the customer experience.Prospect towork closely with cross-functional teamsand gain exposure to diverse business areas.A collaborative culture that valueslearning, ownership, and innovation .Clear growth path with opportunities toenhance your career in customer success .Location : Udyog Vihar, GurgaonWebsite :Instagram : www.Instagram.Com/