TCS has been a excellent pioneer in feeding the fire of Young Techies like you. We are a global leader in the technology arena and there's nothing that can stop us from growing together.Experience Range: 8 – 12 YrsLocation : PuneWhat we are looking forMust HaveDeep Understanding of ServiceNow ITOM SuiteHands-on BA experience withDiscovery, Service Mapping, Event Management (ITOM Health), andCMDBdata models. Able to translate business outcomes into ITOM capabilities, patterns, and KPIs.Requirements & Process EngineeringStrong skills ineliciting, documenting, and prioritizingrequirements (BRDs/FRDs/Use Cases/User Stories), definingTo-Beprocesses, and maintainingtraceabilitythrough delivery.CMDB Governance & Data QualityExperience definingCSDM-aligneddata models, CI classes/attributes, relationship mapping,data quality rules, reconciliation, andCMDB health dashboards .Event & Alert Operations DesignAbility to design event intake models,correlation rules, deduplication policies, noisy alert reduction,



andoperational dashboardsfor NOC/SRE stakeholders.Stakeholder & Change ManagementSkilled in stakeholder analysis, RACI,workshops, UAT facilitation, adoption playbooks, and definingoperational readinesscriteria and training collateral.Minimum Qualification:15 years of full-time educationVirtual Interview on 18th Sep 2026 (Friday)Disclaimer: We encourage you to /careers for exploring an exciting career with TCS. At the time of your application to TCS, the personal data contained in your application and resume will be collected by TCS and processed for the purpose of TCS's recruitment related activities.Your personal data will be retained by TCS for as long as TCS determines it is necessary to evaluate your application for employment as per our retention policy. You have the right to request TCS for temporary/permanent exclusion of your candidature from any recruitment related communication. For any such request you may write to careers.Tcs.Com.

📌 Servicenow Itom Ba (Maharashtra)
🏢 Tata Consultancy Services
📍 Maharashtra