Company: Ogha HealthLocation: Gachibowli, HyderabadEmployment Type: Full-TimeWork Mode: On-siteVacancies: 2Experience: 2–5 YearsQualification: M.Sc. Psychology / Counselling Psychology preferredSalary: ₹40,000–₹50,000 per month + Performance-Based IncentivesAbout Ogha HealthOgha Health is a multi-specialty healthcare centre in Gachibowli, Hyderabad, providing integrated healthcare, diagnostic, therapeutic, fitness, and preventive health services.Our key service areas include:- Diagnostics & Health Check-ups- Physiotherapy & Pain Management- Snoring & Sleep Care- Dental Care- Body Transformation- Weight Management- Sleep Therapeutics- Fitness & WellnessAbout the RoleOgha Health is looking for an M.Sc. Counsellor – Diagnostics & Internal Sales to manage diagnostic enquiries, counsel patients, coordinate appointments, support lead conversion, and contribute to diagnostic sales and revenue targets.The role requires strong communication, patient counselling, relationship management, follow-up, and sales-conversion skills.The selected candidate will work closely with doctors, the diagnostic team, marketing, front-office staff, and management to support a smooth patient journey from enquiry and counselling through diagnostic booking and completion.Key Responsibilities1. Patient Counselling- Counsel patients and their family members regarding available diagnostic services and health-check packages.- Understand patient requirements and provide information about relevant services based on available and approved clinical recommendations.- Explain diagnostic tests, packages, procedures, pricing, preparation requirements, and appointment processes in a clear and patient-friendly manner.- Build professional relationships with patients through empathetic and respectful communication.- Address patient queries and non-clinical concerns appropriately.- Maintain a positive and professional patient experience throughout the counselling process.2. Diagnostics Sales & Lead Conversion- Manage diagnostic leads received through calls, digital marketing, walk-ins, referrals, and other channels.- Respond to new enquiries in a timely manner.- Understand and qualify diagnostic requirements.- Support the conversion of relevant enquiries into diagnostic appointments and package bookings.- Conduct timely follow-ups with interested, pending, and inactive leads.- Address non-clinical concerns related to pricing, packages, appointment timings, and processes.- Work toward monthly diagnostic sales and revenue targets.- Follow ethical and patient-focused communication practices throughout the conversion process.3. Diagnostic Package Counselling- Develop comprehensive knowledge of Ogha Health’s diagnostic tests and health-check packages.- Clearly explain package features, inclusions, pricing, processes,



and applicable preparation requirements.- Educate patients about preventive health check-ups and available diagnostic services.- Identify relevant package opportunities based on patient requirements and approved clinical recommendations.- Support diagnostic revenue growth through effective counselling, follow-up, and appropriate service conversion.4. Appointment & Patient Coordination- Schedule and confirm diagnostic appointments.- Coordinate with the diagnostic team to support smooth patient scheduling.- Communicate relevant preparation instructions to patients as per approved protocols.- Follow up with patients to help minimise cancellations and no-shows.- Coordinate internally to address patient-related queries and support a seamless experience.5. Follow-Up & Relationship Management- Conduct structured follow-ups with patients who have not yet completed their booking.- Maintain an organised follow-up process for diagnostic leads.- Follow up on missed, cancelled, and postponed appointments.- Maintain professional relationships with existing patients.- Communicate information about appropriate repeat health-checks and diagnostic services when relevant.- Identify suitable opportunities to connect patients with other relevant Ogha Health services.6. Internal Coordination- Work closely with doctors, diagnostic technicians, therapists, front-office staff, marketing, and management.- Coordinate patient requirements with the appropriate internal departments.- Ensure accurate and timely communication of relevant patient information within the organisation.- Share feedback with the marketing team regarding lead quality, patient requirements, and conversion-related challenges.7. CRM & Reporting- Maintain accurate records of leads, calls, follow-ups, appointments, bookings, and sales.- Regularly update CRM and lead-management systems.- Track lead-to-appointment and appointment-to-diagnostic booking conversion.- Maintain daily activity reports.- Prepare weekly and monthly sales performance reports.- Track revenue generated from diagnostic services.- Monitor pending leads and ensure timely follow-up.Candidate ProfileQualification- M.Sc. Psychology / Counselling Psychology / Clinical Psychology preferred.- Candidates with relevant postgraduate qualifications and strong healthcare sales or counselling experience may also be considered.Experience2–5 years of relevant experience in one or more of the following areas:- Patient counselling- Diagnostic centres- Hospitals- Healthcare sales- Healthcare counselling- Wellness centres- Health-check packages- Medical/diagnostic sales- Customer relationship managementRequired Skills- Excellent verbal and written communication skills.- Strong counselling and active-listening abilities.- Empathetic and patient-focused approach.- Strong sales and conversion skills.- Excellent follow-up and relationship-management skills.- Ability to address objections and discuss service-related concerns professionally.- Target-oriented approach with strong ownership of responsibilities.- Good understanding of healthcare and diagnostic services.- Ability to explain healthcare services in clear, simple, and patient-friendly language.- Strong organisational and coordination skills.- Basic knowledge of CRM systems and reporting.- Professional conduct and communication in a patient-facing environment.Key Performance Indicators (KPIs)Performance will be evaluated primarily on diagnostic conversion, revenue generation, follow-up effectiveness, and quality of patient service.Key metrics include:- Number of diagnostic leads contacted- Lead response time- Qualified leads- Counselling sessions completed- Diagnostic appointments generated- Lead-to-booking conversion rate- Appointment-to-booking conversion rate- Diagnostic tests/packages sold- Diagnostic revenue generated- Average revenue per patient- Follow-up completion rate- Repeat diagnostic bookings- Monthly sales target achievement- Patient satisfaction and service qualityCompensation₹40,000–₹50,000 per month + Performance-Based IncentivesPerformance-based incentives may be linked to measurable outcomes, including:- Diagnostic bookings- Package conversions- Revenue achievement- Monthly targets- Repeat businessWhat We Are Looking ForWe are looking for a professional who can effectively combine patient counselling, communication, relationship management, and sales skills.The ideal candidate will be:- Empathetic and patient-focused- Confident in communication- Comfortable discussing healthcare and diagnostic services- Solid in follow-ups and relationship management- Comfortable addressing non-clinical objections and concerns- Target-oriented- Capable of converting relevant enquiries into bookings- Comfortable taking ownership of diagnostic sales and revenue objectivesWhy Join Ogha Health?- Work with a growing multi-specialty healthcare organisation.- Opportunity to develop expertise in healthcare counselling and diagnostics.- Performance-based earning potential.- Professional and growth-oriented work environment.- Opportunity to contribute to patient experience and organisational growth.Apply NowIf you are an M.Sc. Psychology, Counselling Psychology, or related postgraduate professional with strong communication, patient-handling, counselling, and sales-conversion abilities, and are interested in developing your career in healthcare diagnostics and internal sales, we would like to hear from you.Join Ogha Health and become part of our Diagnostics & Patient Counselling team.

📌 Offline Marketing Executive – Doctor Referrals & Hm.Sc. Counsellor – Diagnostics & Internal Saleseal (Maharashtra)
🏢 ogha
📍 Maharashtra