About the RoleWe are looking for aCustomer Support Intern – Escalation Deskto assist in handling customer queries and escalations acrossVoice, Chat, and Blended support channels. This role offers an opportunity to gain hands-on experience ine-commerce customer support, issue resolution, and customer experience .Key ResponsibilitiesAssist in handling customer queries and escalations throughVoice, Chat, and Blended channels .Support customers with queries related toorders, deliveries, returns, refunds, cancellations, payments, and products .Coordinate with internal teams to ensure timely resolution of customer issues.Follow up on open cases and ensure proper closure.Maintain accurate records of customer interactions and escalations.Identify recurring customer issues and highlight them to the team.Meet definedTAT, quality, CSAT,



and productivityexpectations.Follow customer support processes, guidelines, and escalation protocols.RequirementsFreshers / 0–1 yearof experience in Customer Support, Customer Experience, or a similar role.Strongverbal and written communicationskills.Comfortable handlingVoice, Chat, and Blendedsupport processes.Positive problem-solving and interpersonal skills.Ability to handle customer queries patiently and professionally.Basic knowledge ofMS Excel/Google Sheetsand CRM/ticketing tools.Prior exposure toE-commerce, Retail, Marketplace, or Consumer Internetis a plus.Willingness to work in afast-paced customer-facing environment .

📌 Customer Support Intern (Maharashtra)
🏢 Snapdeal
📍 Maharashtra