Key Responsibilities

Configure, develop, and maintain Service Now Discovery solutions.

Install, configure, and troubleshoot MID Servers.

Configure Discovery schedules, credentials, probes, sensors, and Discovery Patterns.

Develop and customize Discovery Patterns for Windows, Linux, Network, Cloud, and application devices.

Troubleshoot Discovery failures related to credentials, connectivity, firewall, and identification issues.

Manage Configuration Items (CIs), CI relationships, classes, and attributes within CMDB.

Support CMDB governance activities including data quality, duplicate CI remediation, and reconciliation.

Configure and maintain Identification and Reconciliation Engine (IRE) rules.

Support Horizontal Discovery, Cloud Discovery,



and Agent-based Discovery implementations.

Collaborate with infrastructure and application teams for onboarding recent technologies into Discovery.

Develop custom scripts and automation using Java Script, Script Includes, Business Rules, and Flow Designer.

Participate in Service Mapping implementations and service dependency mapping.

Support platform upgrades, testing, deployments, and production issue resolution.

Prepare technical documentation, knowledge articles, and operational runbooks.

📌 ServiceNow ITOM Developer (Bengaluru)
🏢 TRIGENT SOFTWARE PRIVATE
📍 Bengaluru