Job Description

Accountabilities:

 Accountable for New Hire training, Nesting, Performance during 30-60-90 days period and overall knowledge management during BAU

 Take direction from training lead and execute deliverables

 Design process training plans with inputs from client SMEs

 Assess the effectiveness of training material to be deployed for the program including the SOPs, Participant and Facilitator Guides, Learning Check Points, etc.

 Set-up daily/weekly huddles with trainees to track progress and resolve any issues

 Participate in periodic transition update calls set-up by Project Managers for internal stakeholders and provide detailed updates on progress of training batches

 Conduct audits, calibration with QAs & Training Need Assessment (TNA) for employees in BAU Operations

 Develop training interventions (BTB) based on TNA for existing employees

 Conduct certification programs & other developmental workshops for auxiliary trainers

 Review and revise the standard operating procedures periodically or as agreed with the client

 Ensure robust update management process is deployed and followed





 Ensure adherence to the training governance mechanism as outlined in Training Standard Document (TSD)

 Preparing, publishing and maintaining various training reports and dashboards Key Performance Indicators

 New Hire Trainee Attrition

 Current Hire Trainee Accreditation Rate

 PKT Failure Rate & QA Scores for newly trained staff

 30-60-90 days performance of new hires

 Process knowledge test pass rate

 Completion percentage of client mandated CBTs across employees working in the process being supported

 No non-conformities in internal and external audits

 TTT certification for auxiliary trainers

 Other key vertical / process specific metrics 3. Qualifications/Specific skills and experience

Skills & Experience

 Minimum of 10 years of experience

 Training experience is must

 Excellent communication and presentation skills

 Solid time management skills

 Willingness to work in 24*7 environment

Qualifications

Degree

📌 Group Manager - Process Training ( Training Manager/ Training Management / Training Delivery )- HYD4M_2026287230 (India)
🏢 Wns Global Services
📍 India