Customer Relations Executive

Lala Stories | Kochi, Kerala

Lala Stories is looking for a Customer Relations Executive who will be responsible for building strong customer relationships, handling customer queries, coordinating with internal teams, and ensuring a smooth customer experience.

Key Responsibilities

- Handle customer queries and provide timely assistance through calls, WhatsApp, email, and other communication channels.
- Understand customer requirements and provide appropriate information about Lala Stories products and services.
- Follow up with customers regarding enquiries, subscriptions, orders, and other requests.
- Maintain accurate customer details and interactions in the CRM/system.
- Coordinate with internal teams to resolve customer issues and ensure timely responses.
- Monitor customer feedback and identify areas for improving customer satisfaction.
- Support customer retention, renewals, upselling, and cross-selling where appropriate.
- Maintain regular follow-ups with existing and potential customers.




- Prepare and maintain basic reports related to customer interactions and follow-ups.
- Ensure a professional and positive customer experience at every stage.

Requirements
- Bachelor's degree in any discipline.
- 1–3 years of experience in customer relations, customer support, telecalling, sales coordination, or a similar role.
- Excellent verbal and written communication skills.
- Comfortable communicating with customers through calls and WhatsApp.
- Positive coordination and follow-up skills.
- Basic knowledge of CRM tools and MS Office/Google Workspace.
- Ability to handle multiple customer interactions and tasks efficiently.
- Customer-focused attitude with good interpersonal skills.

Preferred Skills
- Experience in handling customer lifecycle management and retention.
- Basic understanding of sales, upselling, and cross-selling.
- Solid problem-solving and coordination abilities.
- Ability to work independently as well as with a team.

📌 Customer Relations Executive (India)
🏢 Ananzi InfoTech
📍 India