1Fi is building a new category of consumer financing backed by Mutual Funds. Customers can use their existing Mutual Fund investments to access No-Cost EMI for purchases without selling their investments.
The Role:
We are looking for a Customer Success Executive to own the customer journey from the first interaction to successful loan disbursal. You will be responsible for driving customer activation, solving problems, and converting high-intent customers into successful transactions.
What You'll Do
- Speak with customers over calls and WhatsApp and help them complete their 1Fi journey
- Follow up with customers who drop off during KYC, MF fetching, eligibility, or pledge
- Explain 1Fi's product and process clearly and build customer confidence
- Drive eligible customer → successful disbursal conversion
- Resolve customer issues by coordinating with Product, Tech, and Operations
- Maintain CRM/customer data and track funnel performance
- Identify recurring customer pain points and suggest improvements
- Drive repeat usage and improve the overall customer experience
What we are looking for:
- 1–2 years of experience in Customer Success, Customer Support, Inside Sales, Relationship Management, or similar roles
- Experience in Finance, Fintech, BFSI, or financial products is a strong plus
- Excellent communication skills in English and Hindi
- Comfortable working with Google Sheets/CRM and basic numbers
- Strong ownership and follow-up mindset
- Comfortable making outbound calls and handling customers directly
- Ability to understand and explain financial products
- High energy, problem-solving attitude, and willingness to work in a rapid-paced startup
What Success Looks Like:
Your primary goal is simple: Help more eligible customers complete their first transaction with 1Fi.
If you enjoy talking to customers, solving problems, and being directly responsible for outcomes, this role is for you.