Job Description

Service Now Associate Manager

Location: Bengaluru, BDC7A
Experience: 6–8 Years
CTC: Up to ₹17 LPA
Work Mode: Work From Office
Role: Associate Manager

ROLE OVERVIEW
We are looking for an experienced Service Now qualified to lead AI-powered Service Now solutions, drive architecture and governance, and manage client-facing delivery across complex engagements.

KEY RESPONSIBILITIES
• Lead end-to-end delivery of AI-driven Service Now solutions.
• Define architecture, security, governance and compliance standards.
• Conduct client discovery workshops and shape AI roadmaps.
• Introduce GenAI and agentic patterns into Service Now workflows.
• Lead and mentor cross-functional Agile teams.
• Drive stakeholder management, innovation and sustainable delivery.

REQUIRED SKILLS
• Advanced Service Now architecture: App Engine, Flow Designer, Integration Hub, Scoped Apps.
• Virtual Agent, AI Search and Now Assist.
• LLM integration, prompt engineering and AI evaluation.
• Agentic AI, orchestration,



RAG and vector search concepts.
• Azure OpenAI / AWS / GCP AI services and AI observability.
• Responsible AI, governance and compliance.
• REST/SOAP, MID Server, OAuth and SAML.
• Strong client communication, leadership and negotiation skills.

Ideal candidate should have strong Service Now expertise with the ability to lead teams, engage clients and deliver AI-enabled enterprise solutions.

Requirements
Advanced Service Now architecture: App Engine, Flow Designer, Integration Hub, Scoped Apps. • Virtual Agent, AI Search and Now Assist. • LLM integration, prompt engineering and AI evaluation. • Agentic AI, orchestration, RAG and vector search concepts. • Azure OpenAI / AWS / GCP AI services and AI observability. • Responsible AI, governance and compliance. • REST/SOAP, MID Server, OAuth and SAML. • Strong client communication, leadership and negotiation skills.

📌 ServiceNow Associate Manager (Bengaluru)
🏢 Vrinda International
📍 Bengaluru