Job Description

Lead Analyst – Delivery Excellence

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Experience: 10–12 Years

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Location: Noida

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Work Mode: Hybrid

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Role Overview

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We are looking for an experienced Lead Analyst – Delivery Excellence to drive delivery governance, software quality, process compliance, and continuous improvement across development projects.

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The role will work closely with Project Managers (PMs), Senior Project Managers (SPMs), Account/Delivery Managers (ADMs), Delivery Leadership, and Quality teams to ensure effective adoption of SDLC practices, CMMI processes, CAPA, SEPG initiatives, and AI-enabled engineering practices.

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The ideal candidate should have strong experience in development projects, SDLC governance, SQA, CMMI Level 3 (Development), process improvement, risk management, causal analysis, and AI tools, along with excellent facilitation and stakeholder-management skills.

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Key Responsibilities.

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Delivery Excellence & Governance

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- Facilitate delivery excellence initiatives across software development projects and ensure sustained adherence to the Quality Management System (QMS).
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- Conduct Software Quality Assurance (SQA) reviews and assess project compliance with defined processes, standards, and delivery models.
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- Provide guidance to project teams on relevant software engineering, SDLC, and project management practices to achieve optimal delivery outcomes.
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- Participate in project team meetings, governance forums, senior management reviews, and project causal analysis meetings.
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- Ensure a "Zero Surprises" delivery environment by proactively identifying risks, issues, process gaps, and early warning indicators.
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- Escalate critical risks and concerns to Delivery and Delivery Excellence leadership with actionable recommendations.
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- Work closely with PMs, SPMs, and ADMs to ensure the appropriate delivery and engagement models are implemented.
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QMS, CMMI & Process Excellence

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- Drive continued sustenance and improvement of the QMS across development engagements.
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- Conduct QMS/process training for project teams and delivery stakeholders.
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- Review, update, and author assigned process documents, Change Requests (CRs), guidelines, and standards.
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- Ensure formal configuration management and version control of QMS and related organizational documents.
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- Support CMMI Level 3 – Development practices and ensure effective implementation across projects.
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- Contribute to SEPG (Software Engineering Process Group) initiatives and organizational process improvement.
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- Drive CAPA (Corrective and Preventive Action) activities and track closure of identified issues.
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- Ensure organizational best practices are captured, documented, institutionalized, and shared across teams.
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Metrics, Analytics & Risk Management

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- Collect, analyze, validate, and report project delivery and quality metrics.
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- Identify trends, deviations, recurring issues, and improvement opportunities through data analysis.
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- Mentor PMs on risk identification, metrics analysis, root-cause analysis, and improvement planning.
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- Articulate contractual, delivery, quality, and process risks and work with senior management to define mitigation strategies.
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- Follow up with project teams to ensure timely closure of action items arising from CSAT, escalations, complaints, audits, and SQA reviews.
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Innovation & AI Enablement

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- Participate in organizational innovation programs as an Innovation Facilitator for delivery and enabling functions.
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- Facilitate ideation and brainstorming sessions to identify opportunities for delivery improvement.
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- Promote adoption of AI tools and Generative AI to improve software engineering, quality, documentation, analytics, and delivery processes.
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- Identify and evaluate AI-enabled opportunities across the SDLC, including requirements, development, testing, documentation, quality reviews, and project governance.
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- Support teams in adopting relevant AI tools while ensuring appropriate governance, quality, security, and process compliance.
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Continuous Improvement & Stakeholder Management

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- Drive delivery excellence and process improvement initiatives for the respective business unit.
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- Proactively identify issues and provide practical, data-driven solutions.
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- Facilitate discussions across project, quality, delivery, and leadership teams.
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- Mentor and coach project managers and delivery teams on quality, process adherence, risk management, and innovation.
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- Respond effectively to immediate and urgent delivery/governance requirements.
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- Build strong relationships with senior stakeholders and influence teams toward process and delivery excellence.
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Mandatory Skills

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- 10–12 years of experience in Delivery Excellence, Quality Assurance, Software Engineering, PMO, Process Excellence, or similar roles.
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- Strong experience in software development projects and end-to-end SDLC.
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- Hands-on experience with CMMI Level 3 – Development practices.
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- Strong knowledge of SQA, QMS, CAPA, SEPG, audits, process compliance, and continuous improvement.
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- Experience conducting SQA/process reviews and project governance reviews.
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- Strong understanding of risk management, causal analysis/RCA, metrics, and corrective/preventive actions.
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- Experience working closely with PMs, SPMs, ADMs, Delivery Leaders, and senior management.
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- Exposure to AI/Gen AI tools for software development and delivery excellence.
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- Strong facilitation, communication, presentation, analytical, and stakeholder-management skills.
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- Ability to proactively identify risks/issues and recommend actionable solutions.
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Good to Have

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- CMMI-related certification/training.
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- ISO/Quality Management certifications.
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- PMP / PRINCE2 / Agile certification.
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- Six Sigma / Process Excellence certification.
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- Knowledge of AI-assisted SDLC and Gen AI tools.
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- Experience with engineering metrics, dashboards, and data analytics.
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- Experience in organizational-level SEPG and process transformation initiatives.
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Key Competencies

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SDLC | Software Development | Delivery Excellence | SQA | QMS | CMMI Level 3 Development | CAPA | SEPG | Process Compliance | Risk Management | RCA/Causal Analysis | Metrics & Analytics | AI Tools | Gen AI | Continuous Improvement | Innovation | Governance | Stakeholder Management | Facilitation

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Ideal Candidate Profile

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The ideal candidate is a strong delivery-quality/process qualified rather than a traditional audit-only profile—someone who understands software development projects, can engage confidently with PMs and senior leadership, proactively identifies risks, and can translate quality/process data into meaningful delivery improvements.

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Primary Focus:

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Development Projects + SDLC + CMMI L3 Dev + SQA + QMS + CAPA + SEPG + AI Tools + Delivery Excellence.

📌 Lead Analyst-Delivery Excellence (Noida)
🏢 Iris Software
📍 Noida