Job Description

Walkin In TCS at Chennai Date:-05-09-2026 Location:-Chennai Skill:-Intel EMA Exp:-5 to 12 Must have Skill:- Intel EMA Architecture & Capabilities Remote Device Recovery & Break‑Fix Endpoint Security & Access Control Integration with EUC Tooling Integration with EUC Tooling Operational Governance & Automation JD Job Requirements* Technical Skills - Robust hands‑on experience with: - Intel EMA server deployment and configuration - Intel AMT‑enabled device management - OOB remote troubleshooting and recovery - Good understanding of: - Windows enterprise endpoints - Networking fundamentals (ports, certificates, DNS) - PKI and secure authentication models - Experience working with: - Intune and/or SCCM ecosystems - ServiceNow or similar ITSM platforms - Familiarity with: - VIP / executive support models - Remote and distributed workforce environments Process & Operational Skills - ITIL Incident, Problem,



and Change Management - Experience supporting P1/P2 incidents - Understanding of audit and security compliance requirements Key Responsibilities* Intel EMA Design & Implementation - Design and deploy Intel EMA in enterprise EUC environments - Configure EMA server, device onboarding, and access models - Define personas and supported use cases (VIP, remote users, break‑fix) Remote Support & Device Recovery - Act as SME for out‑of‑band endpoint recovery - Support remote troubleshooting when OS, VPN, or network is unavailable - Reduce onsite visits and device replacement through remote recovery Operational Support & Incident Handling - Serve as L3 escalation for Intel EMA related incidents - Support Service Desk and EUC teams during major incidents - Develop standard recovery playbooks Security, Access & Governance - Enforce secure access controls for EMA usage - Maintain audit logs and compliance evidence - Participate in security reviews and risk assessments Documentation, Automation & Improvement - Create SOPs, runbooks, and knowledge articles - Identify automation opportunities within EMA workflows - Continuously improve device recovery success rates

📌 Intel EMA SME (Chennai)
🏢 Tata Consultancy Services
📍 Chennai