Job Description

Customer Success Specialist About the Role The role encompasses responsibilities as both a Product Specialist and an Onboarding Specialist, focusing on customer education, product adoption, and providing technical support. Responsibilities - Product specialist - Know-how about the Exxat application and providing the knowledge of using the Exxat application to the fullest. - Knowledge of the domains served by Exxat. - Participate in UAT activities for product feedback. - Onboarding specialist - As an Onboarding Specialist, educate current customers, help solve technical problems, and ensure smooth adoption of the products and services of Exxat. - Ability to learn and adapt quickly to new products or updates to existing products. - Document the onboarding steps for future reference. - Understand customer requirements, document them, coordinate with other onboarding teams and support teams, and track them until completion.



- Provide regular updates to the customer success manager and Ops lead(s). Qualifications - Minimum 3 to 5 years of overall work experience in Customer service/support, sales, and product training. Required Skills - Strong communication skills and English proficiency (email writing, Listening, phone conversations, and mannerisms). - Ability to work with international clients (U.S). - Customer-oriented and able to adapt/respond efficiently and professionally to different types of stakeholders. - Ability to deliver interactive training over virtual classroom platforms such as MS TEAMS/WebEx/GoToMeeting. - Collaborate effectively with team members, technical teams, and leadership. - Demonstrable ICT skills, including current Microsoft Office applications. - Ability to multitask, prioritize, and manage time effectively. - A go-getter and a solution seeker.

📌 Customer Success Specialist (Vadodara)
🏢 Exxat
📍 Vadodara