Job Description

Job Purpose

- Jr Associate - Investigation & Fraud Prevention (I&FP;) will be directly involved in the day-to-day functioning of the unit.
- will directly be accountable for conducting travel document checks at airport.
- Shall ensure prevention of passengers travelling to North America, United Kingdon & Europe on fraudulent travel documents.
- Attend regular briefing & ensure communication with the I&FP; team for maintaining professionalism.
- Assist in investigation of fraudulent travel documents under guidance of shift in charge.
- Conduct system profiling and check-in counter surveillance.
- Ensure collecting photocopies of intercepted passengers on inadequate/forged documents
- Ensure discrepancy formed is appropriately filled and signed by I & FP supervisor and AOD supervisor.
- Any other responsibility assigned by the Supervisor/Shift In-charge/Lead/Head - I&FP;

Key Accountabilities

- Attend regular briefing & ensure communication with the I&FP; team for maintaining professionalism.
- Escort of inadmissible (INAD) passengers from India to other countries and vice-versa.
- To support and provide necessary inputs for any investigations & legal notices with respect to cases related to travel documents, offloading of passenger, etc.,
- Any other responsibility assigned by the Supervisor/Shift In-charge/Lead/Head - I&FP.;

Skills/Qualities Required
- For the targeted flight, Jr.Associate (I&FP;) will ensure to carry out the following checks at three stages:
- Profiling of passengers from DCS system
- Physical profiling of passengers/travel documents at check-in area/transfer desk
- Interviewing/profiling of passengers and travel documents prior to boarding




- Carry out travel document checks at flight boarding gate for the targeted flights.
- Identify the fraudulent travel documents and improper travel documentation and report the same to Supervisor/Shift In-charge.
- During checks, the doubtful profile of travel documents to be escalated to Supervisor/Shift In-charge.
- Ensure to keep abreast with the latest travel document requirements for various countries.
- Proactively participate in the training/refresher's courses on the travel documents, in addition to the mandatory Avsec courses.

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Key Performance Indicators

Service Level Agreements (SLAs) and Turnaround Times (TATs)

- Ensure on time performance, with 100% compliance on secondary travel document checks for targeted flights

Background Checks and Clearances
- To maintain integrity, periodic background checks carried out on the staff involved in document checks

Issue Management
- Resolution of issue within stipulated timelines

Record Accuracy and Compliance
- Maintain the record of travel document frauds and ensure compliance of country-wise travel document requirements

Documentation and Reporting
- Maintain documentation of fraudulent travel document detected and on time submission of incident report

Key Interfaces

Internal Interfaces

Internal functions

- Engage with AOD & GHA for 100% secondary travel document checks on targeted flights

External Interfaces

Regulatory Bodies

- Liaison with Law Enforcement Agencies

Educational and Experience Requirements

Minimum Education requirements

Graduation

Experience

- Experience of working in Metro/Hub Stations
- Knowledge of International travel documents

📌 Security Officer (Delhi)
🏢 Air India
📍 Delhi